ServiceNow Platform Architect (Information Technology)

At Regional Transportation District (RTD), We make lives better through connections!

When you join RTD, you will be among dedicated employees exhibiting RTD's values of passion, respect, diversity, trustworthiness, collaboration, and ownership. RTD is committed to an inclusive and diverse workplace. As part of our diversity value statement, we encourage our employees to honor diversity in thought, people, and experience. Come join RTD on this great journey to be the trusted leader in mobility, delivering excellence and value to our customers and community.

RTD Employee Benefits: https://www.rtd-denver.com/careers/benefits

(RTD Represented Employee Benefits: Please refer to the Labor Agreement included in the above link for details.)

The ServiceNow Platform Architect is responsible for designing, implementing, and maintaining the ServiceNow platform to meet the organization's needs. The ServiceNow Platform Architect will collaborate with stakeholders to understand business requirements and translate them into technical solutions leveraging ServiceNow capabilities.

DUTIES & RESPONSIBILITIES:

• Design and architect solutions on the ServiceNow platform that align with business requirements, industry best practices, and platform capabilities.
• Provide technical leadership and guidance to development teams in the implementation of ServiceNow solutions, ensuring adherence to architectural standards and best practices.
• Develop and maintain architectural blueprints for ServiceNow solutions. Design ServiceNow solutions that meet business requirements and adhere to best practices. Ensure scalability, performance, and reliability of the ServiceNow platform.
• Lead the development of custom applications, configurations, scripting, integrations, and automation workflows on the ServiceNow platform to address business needs and improve efficiency.
• Define and enforce platform governance policies, including security, compliance, and data privacy, to maintain the integrity and reliability of the ServiceNow environment.
• Collaborate with business stakeholders, IT teams, and external vendors to gather requirements, prioritize initiatives, and ensure successful delivery of ServiceNow solutions.
• Continuously assess and optimize the performance, scalability, and usability of the ServiceNow platform, identifying areas for improvement and implementing enhancements as needed.
• Create technical documentation, guidelines, and training materials to facilitate knowledge sharing and enable the adoption of ServiceNow best practices across the organization.
•  Stay abreast of new ServiceNow features, capabilities, and industry trends, and provide recommendations for leveraging them to drive business value.

OTHER:

All job-related duties as assigned.

QUALIFICATIONS:

• Bachelor of Science: Computer Science, Information Technology, Information Systems preferred; or equivalent combination of education, training, and experience.
• ServiceNow Certified System Administrator (CSA), Certified Implementation Specialist (CIS), Certified Technical Architect (CTA), or Certified Application Developer (CAD) is preferred.
• Minimum 7 years experience architecting, designing, and implementing complex solutions on the ServiceNow platform, including custom applications, integrations, and automation workflows.
• 7 years experience architecting, managing, and overseeing the development and operation of ServiceNow IT service management (ITSM), IT operations management (ITOM), CMDB Automation, and/or other ServiceNow modules.
• 3 years experience with coding frameworks using web technologies used in ServiceNow development, such as JavaScript, AngularJS, HTML, CSS, or similar technologies.
• 3 years experience with REST/SOAP APIs and integrations.
• 3 years experience with scripting languages such as JavaScript, GlideScript, and PowerShell or similar scripting language.
• 3 years of supervisory experience.
• Experience with Agile development methodologies and DevOps practices is preferred.

KNOWLEDGE, SKILLS and ABILITIES:

• Strong knowledge of business processes, IT systems, and the ability to translate business needs into technical solutions
• Excellent written and oral communication skills, including the ability to present technical solutions simply and the ability to effectively collaborate with cross-functional teams
• Demonstrated project management and stakeholder management skills
• Strong problem-solving skills and attention to detail, with a focus on delivering high-quality solutions that meet business requirements.

Or:

An equivalent combination of education, experience, knowledge, skills, and abilities.

WORKING ENVIRONMENT AND PHYSICAL REQUIREMENTS:

The work environment and physical demands described here are representative of those required by an employee to perform the essential functions of this job with or without reasonable accommodations.

• The work environment is a typical office environment with minimal exposure to excessive noise or adverse environmental issues.

CAREER MAP:

Based on job performance, experience, education and position availability the next step on the career map for this position may be: Manager, Application Development.­­­

We are considering all applications for this position up until the position close date of November 12th, 2024. For consideration, please be sure to apply before the posting end date.

 

RTD provides equal employment opportunities to all employees and applicants for employment without regard to race (including traits historically associated with race, such as hair texture, hair type, or protective hairstyles), color, religion, national origin, ancestry, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, age, genetic information, disability, service in the military, marital status, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

Pay Range:

$100,284.00 - $141,650.25 Annual

RTD is an Equal Opportunity Employer, please see our EEO policy [ https://www.rtd-denver.com/sites/default/files/files/2022-12/EEO%20Policy%20Statement-%20UPDATED.pdf ]

RTD posts a compensation range that represents a good faith estimate of what RTD anticipates paying for the position at the time of posting.  Starting salary is based on the candidate's relevant and verified education, training and work experience.  Applicants should submit all relevant and verifiable education, training and work experiences at the time of application.