Payroll Customer Support Specialist (Hybrid Work Schedule) (Finance)
Resolve call center tickets and emails from associates, stores and division personnel pertaining to payroll. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.Minimum
Working knowledge of Microsoft Office, including Excel
Ability to work within strict deadlines
Good written and oral communication and customer service skills
Must be able to use discretion and maintain confidential information
Self-starter with ability to perform job responsibilities with minimal supervision
Ability to work well with others
Physical ability to access all necessary files
Desired
Payroll experience, with knowledge of Oracle cloud based or other payroll systems
Sound judgement when handling complex customer situations
Advanced Excel skills
Resolve assigned call center tickets
Process online stop pays and replacement checks for assigned divisions
Partner with Kroger Benefits to provide arrears and benefit payment information
Review and reconcile W2s as part of year-end processing
Respond to payroll questions from division and store associates
Must be able to perform the essential functions of this position with or without reasonable accommodation