Sales-Retail (Sales)
Position Summary
Provide sales assistance and product information on building materials and related merchandise to customers and sales staff.
Position Essential Duties and Responsibilities
Greet and assist customers with counter sales, questions on product and any other information as needed.Perform customer service to customers and staff by phone, person and to provide information about products or services, sales and questions.Lookup parts via computer lookup, catalogue, or manufacturer/distributor websiteContact suppliers for availability and cost on special order productsProvide timely follow-up to project quotes and estimatesCoordinate jobsite deliveries with respective dispatch departmentFilling customer backorders and contacting customers when parts are received.Promotes and sells new or additional services or products to meet customers needsTake and enter orders, cancel orders and process returns and will call ordersMaintain cash drawer and issues receipts, refunds, credits or change due to customersProcess returns, exchanges, quotes, sales orders, credits, purchase orders, stock receipts, work orders and stock transfers.Provide and maintain an adequate supply of product literature and a product information on building materials and associated inventory.Stock shelves and price mark them and any additional merchandiseClean, organize and stock showroom and counter areaKnowledgeable of promotions by store or manufacturerAssist other departments and sales staff with products and services offeredAssists with preparing and maintaining merchandise displaysClean, maintain and operate tools, equipment, supplies and storage areas to ensure compliance with safety regulationsPerform other duties and responsibilities as required and assigned.
Education/Experience
High School Diploma or GEDPrevious experience with building materials and related items preferredExperience with computers, emails, cash register and other office machines (fax, printers and copiers)
Other Requirements
Must Pass pre-employment drug screen and physicalWork morning/evening hours during the week, required weekends and overtimeMaintenance of regular attendance
Knowledge, Skills and Abilities
Knowledge of company products sufficient to look up/reference parts, products or componentsExcellent Verbal & Written Communication along with basic data entry/keyboard skills.Knowledge of principles and processes for providing customer service. This includes customer needs and meeting quality standards for services.Ability to concentrate and attend to detail amidst busy work environmentAbility to work as an individual and as a team to meet productions goals.Willing to obtain other training if deemed necessary in performance of responsibilities and continuing education.
Working Conditions and Physical Requirements
Work is in a retail environment indoor and outdoor, subject to temperature variations, hazardous chemicals, mechanical parts, increased noise levels and dust.Employee must have clear, close vision for reading and computer/scan work. Must be able to safely squat/bend/climb. Will occasionally lift/ push/pull up to 75 lbs., grasp, talk, hear and stand/walk for prolonged periods. Job may require reaching at or above shoulder level and below waist.
