Sales Support Representative - Work Truck (Finance)
Your Organization
Are you a highly motivated individual with a passion for people and results? In addition to ordering new equipment, pricing calculation, and invoicing, the successful candidate will work as a liaison between our direct sales force, customers, and vendors to oversee an excellent experience from conception to delivery. Department 702 (Work Truck Team) is looking for a Sales Support Representative in St. Joseph, MO.
Responsibilities
- Develop and maintain knowledge of products, customers, administrative and production processes
- Serve customers by providing quotes/pricing, entering, tracking and revising orders, contracting for shipping, providing delivery information, establishing credit terms, handling warranty issues.
- Working with Vendors to communicate customer needs and resolve build issues
- Coordinate with Accounts Receivable to communicate invoice and credit terms; Assist with and resolving collection issues
- Learn to accurately cost and complete all steps required in quoting each product, making sure that all quotes follow department standards for format and content
- Build product knowledge in order to identify and understand how product components work
- Learn to efficiently capture & communicate customer requirements
- Process orders per department procedures in a complete and accurate manner while meeting pre-established time parameters
- Project future revenue and profitability on each order by ensuring sales prices and projected estimates are up-to-date, including labor, material & gross margin
- Learn to deal with operational issues such as chassis delivery schedules, order revisions, Vendor Assembly questions, invoicing, warranty issues and the like in a thorough, accurate and timely manner
- Monitor equipment orders, component availability, chassis delivery, final assembly delivery and cost control measures in order to meet objectives
- Learn to review job costs, identify, and document opportunities for cost reductions; Assist to increase margins on multi-year orders or repeat orders
- Interact directly with customers and Vendors in a professional manner; Occasionally entertain customer visits and ensure customers leave knowing that we provided a hospitable visit, and our relationship was furthered as a result
- Demonstrate consistent progress towards proficiency in areas of training (defined by training objectives document)
- Attend classroom and online training sessions to enhance skills and build knowledge
- All other duties as assigned
Education, Experience, and Skills Required
- Bachelor's Degree
- Able to work with team members and work with minimal supervision
- PC skills using Microsoft Office including Excel, Word
- Excellent written and verbal communication skills
- Proficient in math
- Analyze problems & develop solution
- Independently manage their time and tasks
- Available for overnight travel no more than 10% of the time
PREFERRED
- Engineering, technical, or business degree
**Should the selected candidate meet the qualifications of a more experienced level in the career path, the job level may be adjusted.
EEO Statement
Altec Industries, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, gender identity, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.
