Director, Quality and Performance Improvement (Healthcare)

Job Summary:

• The Director of Quality and Performance Improvement is an inspiring leader who provides strategic, operational and thought leadership to support Valley Presbyterian's mission and vision to improve the quality of health in the San Fernando Valley and provide excellence in all we do. The director works collaboratively with the VPH leadership, clinical department chairs and medical staff to help develop, implement and monitor best in class quality and performance improvement. The director provides operations and clinical improvement support at Valley Presbyterian Hospital by functioning as a performance improvement expert and educator. The Director will coordinates accreditation and licensure initiatives.  The Director coordinates organization-wide efforts to ensure that performance improvement (PI) and quality improvement (QI) programs are developed and managed using a data-driven focus that sets priorities for improvements aligned to ongoing organizational strategic imperatives. In addition, the Director provides leadership and coordination for improving the organization's measures of success and key performance indicators, evaluating the impact that system improvements have on quality of care and publicly reported data, and developing PI and QI training programs that focus on enabling the hospital to achieve its strategic goals.

Experience/Qualifications:

• Minimum of 5 years of acute care hospital experience in quality, patient safety, and performance improvement is required.
• Knowledgeable and experienced with Lean, Six Sigma, PDCA and other performance improvement methods, with a record of successful improvement projects.
• Strong record of leadership, project management, and collaboration
• Demonstrated analytic and computer skills including use of statistical control charts with strong writing, problem solving and communication skills

Special Skills/Knowledge:

• Knowledge of quality and performance improvement methodologies, safety and reliability science
• Skilled in communicating effectively, facilitating group processes and training staff; preparing data analysis
• Ability to establish and maintain effective and productive working relationships with all employees, public and private organizations, and regulatory agencies
• Ability to work under pressure and to maintain efficiency and composure
• Demonstrated commitment to participatory management and a strong service orientation
• Exceptional customer service and interpersonal skills
• Proficiency in planning, coordinating and implementing patient and staff safety procedures
• Good judgment and decision-making abilities
• Excellent verbal and written communication skills
• Interest in continuous learning and a commitment to staying informed on regulatory changes
• Talent for leading and facilitating group and team meetings
• Attention to detail and analytical skills
• Ability to work independently within a defined strategy
• Comfort in handling challenging situations that may involve adverse outcomes
• Ability to work within a matrix organizational structure with many stakeholders

Education:

• Master's degree in Nursing or higher required

Licensures/Certification:

• Certification in Lean, Six Sigma, and/or other process improvement methodology preferred
• Current licensure with the California Board of Registered Nursing
• Must successfully complete and maintain LA City Fire Card certification at the time of hire or within the first 30 days of employment

Duties and Responsibilities:

• Oversees quality reporting.
• Coordinates accreditation and licensure initiatives.
• Leads VPH Performance Improvement teams.
• Manages and ensures implementation and effectiveness of performance improvement systems.
• Facilitates the implementation of performance improvement activities that lead to a positive and measurable impact on process and outcome measures.
• Researches, designs and conducts appropriate organization-wide performance and quality training.
• Establishes policies, procedures, and standards to meet performance improvement and quality outcomes in a safe, productive and cost-effective manner.
• Establishes a continuous performance and quality improvement effort and monitoring and reporting system.
• Identifies areas of program strength and areas of improvement, oversees the collection and aggregation of performance improvement data for all sites within the subsidiary, analyzes data, defines desired outcomes, and develops recommendations that improve patient outcomes, maximize resource utilization, and complies with all applicable standards and regulations. Makes recommendations for future improvements based on data.
• Researches best performance and quality improvement practices and introduces these concepts to the health care team to be implemented when appropriate.
• Provides regular feedback of the status of performance and quality improvement efforts and impacts to executive leadership, management, and front-line staff.
• Develops innovative programs to address knowledge deficits in quality, regulatory, and performance improvement requirements.
• Partner with departments to evaluate and improve effectiveness of their practices and resource use.
• Other duties and projects as assigned.

Salary Range: $66.64 - $86.70 per hour