STULZ Air Technology Systems, Inc.

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Order Processing Specialist I (Finance)



Position Summary:
The Order Processing Specialist Level I is responsible for accurately processing new orders, preparing customer and representative correspondence, and resolving customer issues to ensure satisfaction. This role requires strong self-direction, attention to detail, and organizational skills. The position reports directly to the Order Management Supervisor. This is a hybrid position requiring 2-3 days in the office per week.

Essential Duties and Responsibilities:

  • Accurately enter order details, including:
    • Pricing (Net, List, Commission Splits, Partners, Customer Cards, Tagging, Product Hierarchy, Header Information)
    • Product configurations and required options
    • Ensure all necessary documentation (PO, Project Information Sheet, Credit Application) is attached for contract review
    • Note proper shipping requirements (Pre-Pay Add, Customer Arranged, etc.)
  • Manage Cyberselect Queue and email inboxes for order processing on a First-In/First-Out (FIFO) basis
  • Communicate effectively with representatives and customers regarding order status, shipping information, and change requests
  • Maintain the Lead Time Quote Log for the Order Processing Department and executive management review
  • Process shipping quote requests in coordination with the Traffic Department and manage re-consignment requests as needed
  • Provide tracking information and shipment updates as required
  • Develop and maintain professional relationships with internal and external stakeholders, including BOM Configuration, Applications, STULZ Representatives, End-Site Users, Regional Sales Managers, Key Account Managers, Shipping, Carriers, Accounting, Engineering, Purchasing, and Planning
  • Attend operation calls and answer external customer calls as a representative of STULZ with proper follow-up directives
  • Attend and answer internal calls as a representative for the Client Services team
  • Dictate meeting minutes as deemed necessary with proper follow-up
  • Draft, review, and send communications on behalf of the company/Client Services team
  • Create, maintain, and update project tracking systems - Trello, Excel, MS Project
  • Input data into 3rd party sites- i.e. Compass - client requirement for project close-out
  • Assist in the preparation of regularly scheduled reports - external and internal requirements
  • Order confirmations & scheduling tasks
  • Perform additional duties as assigned to ensure excellent customer service

Qualifications:
  • Strong attention to detail and ability to perform essential duties to a high standard
  • Excellent customer relations, verbal, and written communication skills

Education and Experience:
  • High school diploma or equivalent required
  • 2-5 years of experience in order processing or a related field
  • Familiarity with standard concepts, practices, and procedures in customer service and order processing

Required Skills:
  • Typing speed of 45-55 WPM
  • Ability to follow and give written and verbal instructions in English
  • Effective communication skills with coworkers and customers
  • Strong multitasking abilities to meet daily objectives
  • Basic proficiency in Microsoft Excel and Word, including an understanding of basic Excel formulas

Preferred Skills:
  • Self-motivated and self-directed
  • Excellent organizational skills
  • Detail-oriented
  • Proficient in Microsoft Outlook, Word, and Excel
  • SAP experience preferred

Hourly Pay: Starting at $18 - $20 Apply
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