CORODATA CORPORATION
Billing Specialist (Administrative)
$ 19.54 – $ 24.42 / hrly
Reporting to the Quality Assurance Manager, the Billing Specialist is responsible for the timely and accurate processing of the Company's accounts receivable/billing/invoicing. The primary duties include generating, posting, and distributing client invoices.
This position will exemplify customer service with clients and internal departments to establish and maintain solid relationships. The ideal candidate can conduct a detailed review of bills linked to purchase orders to check for contract compliance with rates, work estimates, and supporting documentation. In addition, they are responsible for reporting and escalating any customer-related issues to Quality Assurance Manager.
This position is a mid‐level position. This position may participate in weekly team training.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Billing Duties:
· Conduct billing for business lines including Record Storage, Shredding, and Media, as well as any new product lines which may be introduced in the future.
· Calculates costs for goods, services, and delivery/shipment of goods in MS Excel.
· Timely issuance of credit/debit memos to customers.
· Upload invoices per client specifications to their specific customer portal(s).
· Prepare special monthly billing reports as agreed upon with customer(s).
· Prepare necessary credit adjustment forms and submit them for approval.
· Perform credit card services for clients via phone and fax line (i.e. processing payments and updating credit card information).
· Address customer billing inquiries and escalate them to the supervisor/manager when necessary.
· Performs general bookkeeping work, which may include entering data and maintaining records, invoices, and supporting documents of amounts due for items purchased or services rendered.
· Reconcile and audit accounts per client request.
Assist with collection efforts by coordinating with the collections team and answering CC/Statement lines.
Administrative:
· Maintain and update Corodata Invoice Manager (CIM) system, such as customer updates with email addresses, communication updates, and print invoices.
· Participate in team projects, including Six Sigma, process enhancement efficiency improvements.
· Auditing new account set-up paperwork for completeness, including credit check form and A-Sales Tracking sheet.
· Generate monthly sales summary reports.
· Assist with client payment cash applications, such as Lock Box/ACH/Wires, as needed.
· Process customer communications via letters and email.
· Perform work with quality, efficiency, and safety at all times.
. Become proficient in the company's chosen software.
Customer Relations:
· Must follow all confidentiality rules regarding customer information.
· Assist with client inquiries and answer client questions with regard to payment history/balance, account updates, and customer service issues.
· Uses a high level of professionalism in verbal and e-mail communication, always seeking to be helpful, to focus on problem solving and arriving at a win-win interaction.
· Maintain excellent customer service with the customers to establish solid relationships.
· Handle customer complaints in a timely manner and escalate any pertinent matters to their manager.
· Must be courteous, helpful, and professional to all existing and potential customers, by interacting with customers in person and via telephone, fax, and email to ensure complete customer satisfaction in all matters related to the operation.
· Maintain excellent customer service with the customers, vendors, sales, transportation, and operation teams to establish solid relationships.
Training:
· Participates in ongoing training and may assist with training of new employees through cross-functional collaboration between departments.
· Participate in Six Sigma projects, as required to improve processes and efficiencies.
· Promote Corodata's Mission and Vision Statements.
· Continuously promotes compliance with company policies and procedures.
Safety:
· Ensure the highest standards of safety, productivity and customer service are exceedingly daily.
Other Duties:
· Adhere to meal and rest periods per Company policy.
· Other duties to meet business needs and requirements as assigned.
· Works with confidential data, which, if disclosed, might have a significant internal or external effect.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
COMPETENCIES:
9. OTHER SKILLS:
a. Knowledge of Generally Accepted Accounting Principles
b. Exceptional problem solving and decision-making skills.
c. Ability to multitasking and able to meet deadlines.
d. Excellent customer service skills and interpersonal skills.
e. Proven ability to work effectively in a team environment with associates. The capability of effective planning and priority setting. Ability to manage several complex projects simultaneously while working under pressure to meet deadlines.
f. Excellent analytical ability.
g. Must be detail-oriented.
h. Familiarity with six-sigma or other quality improvement processes.
i. Ability to handle and safeguard sensitive and confidential information.
j. Possess prioritizing, time management, and organizational skills.
EDUCATION and/or EXPERIENCE:
Required:
· Bachelor's degree in Accounting or Finance; or a combination of education and equivalent experience.
· Intermediate MS Excel required.
· Proficient in MS Office required.
· Proven ability to work effectively with others in a team environment.
Preferred:
· Two (2) years experience in accounting.
· Familiarity with Great Plains and billing systems software.
· Service industry experience is highly desirable.
· Experience with process improvement teams.
PRIMARY LOCATION:
Poway, CA.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individuals are required to be able to sit or stand for long periods as needed throughout the day.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This list is not all inclusive.
1. Temp/Weather: Works in either 1) Office environment – for the most part ambient room temperatures, lighting, and traditional office equipment, or 2) Warehouse – may be exposed to cold temperature, or 3) Outside – may be exposed to wet and/or humid conditions, outside weather conditions and extreme cold.
2. Noise: Works in office, warehouse or outside environment, with constant or intermittent noise.
As the company grows, it may be necessary to rearrange/move cubicles at any time at the sole discretion of the company.
POSITION TYPE/EXPECTED HOURS OF WORK:
1. This is a full-time, non-exempt position.
2. Employees may be required to work late evenings or weekends depending on the business needs.
3. Because of sales and accounting interactions, the work needs to be conducted in the office location of 12375 Kerran Street, Poway, CA 92064.
4. All Overtime must be approved by manager before working.
TRAVEL:
None.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
See job description