Host at the Heirloom Room Creekside Restaurant & Bar - Gatlinburg (Food Services)

Job Summary:
The role of Host/Hostess is responsible for being an upbeat and kind presence to
greet guests when they enter our organization. It is key for the Host/Hostess to remain positive and
courteous with each and every guest while welcoming and escorting them to the appropriate
location/table.

Specific Responsibilities:
Courteously greet and escort guests to tables and assist in seating.
Assist in preparing the restaurant for service and always maintaining the cleanliness of the
room
Maintain positive guest relations at all times
Be familiar with the menus of the restaurant and be able to highlight items for guest
Maintain complete knowledge of table and seat numbers, proper table set ups
Guide servers and bus persons in table set-up
Be aware of wait times and notify the guests during busy times
Extend courteous departures as guest leave to ensure the guest had a pleasant dining experience
Complete closing duties as assigned
Restock supplies
Check with kitchen to verify menu items are readily available
Keep in constant contact with the servers, manager, and the kitchen to ensure timing and
food preparation is synchronized with guest flow
All other duties as assigned

Reports to: General Manager or Food & Beverage Manager

Optimum Attributes:
Sufficient education and literacy needed to identify and read product labels and to
communicate with guests about job-related needs
Ability to read, write, speak, and communicate in basic English preferred
Experience in customer service is strongly preferred
Detail-oriented and thorough.
Ability to remain discreet and respect the privacy of guests.
Ability to perform consistent work to the highest of standards.
Customer service skills and ability to be friendly sometimes while doing other tasks
Verbal communication skills
Ability to operate various operating systems
Ability to solve issues independently
Ability to work as a team
Ability to memorize and describe menu items
Decision making skills

Benefits:
Health Insurance 50% paid by employerDiscounted Vision and Dental InsuranceDiscounted Hotel RoomsPaid Time off / Vacation PaySick PayDaily Pay with ZayZoon