Director of IT (Healthcare)

Position Overview:
The Director of IT is a strategic leader responsible for overseeing the design, implementation, and on going management of the company's technology systems. This role involves managing the IT infrastructure, ensuring the security of data, and collaborating with various departments to deliver innovative solutions. The Director will also lead a team of IT professionals to ensure that the technology platforms are efficient, align with business objectives and support growth strategies.
Responsibilities:
Systems Architecture
Collaborate with stakeholders to gather requirements and translate them into technical specifications. Design scalable and reliable IT systems and infrastructure to support the company's current and future goals. Assist in the negotiation of contracts and service agreements to support business objectives. Oversee the evaluation, selection and integration of technology solutions, ensuring scalability, reliability, and security. Document all processes as needed for future reference.
System Management
Establish and enforce IT policies, procedures, and standards. Maintain overall systems architecture in alignment with business goals and industry best practices. Develop and execute plans to check infrastructure and systems technical performance. Oversee the implementation and maintenance of all hardware, software, and network components. Prepare budget, monitor, and control IT expenditures to optimize resource allocation and cost-effectiveness.
Leadership:
Manage the IT department, including hiring, training, and evaluating staff. Lead and mentor a team of systems architects, engineers, and administrators, fostering a culture of collaboration, innovation, and continuous learning. Provide guidance and support to team members in executing projects, troubleshooting issues, and optimizing systems performance. Conduct performance evaluations, set goals, and provide feedback to ensure the professional growth and development of the team. Manage relationships with vendors and service providers to ensure the delivery of high-quality IT services.
Security
Ensure the security and integrity of the company's data and IT systems. Develop and implement comprehensive cybersecurity policies, strategies and technologies to protect company data and IT infrastructure. Conduct regular training programs, security assessments and audits to identify and mitigate risks. Support compliance audits and provide necessary documentation and information. Ensure that IT systems and processes comply with audit recommendations and regulatory requirements.
Customer Service
Foster a culture of excellent customer service and continuous improvement within the organization. Oversee help desks ensuring the timely and effective resolution of technical issues and requests from end-users. Implement best practices and processes to improve help desk efficiency and customer satisfaction. Work closely with executive leadership to communicate IT strategies and initiatives. Provide expertise, direction and assistance to employees as requested.

KPIs
Budget adherenceEE RetentionInternal customer service surveysSecurity risk scoreHelp desk metrics
Qualifications:
Bachelor's or master's degree in computer science, information technology, or a related field. Experience with NetSuite, Microsoft, Google and other systems. Proven experience (5-10 years) in systems architecture, IT infrastructure design, and implementation, preferably in a large-scale enterprise environment. Experience in a construction, service or maintenance industry (preferred). Strong leadership and management skills, with the ability to inspire and motivate cross-functional teams. In-depth knowledge of cloud computing, cybersecurity, and data management. Familiarity with enterprise architecture frameworks, software development, and IT service management practices Ability to think strategically and execute effectively in a fast-paced environment. Excellent analytical, problem-solving, and decision-making abilities.