Help Desk Technician (Information Technology)
Title: Help Desk Technician
Location: McAllen, TX
Schedule: This position is mission critical and essential to the ongoing operations and requires a flexible schedule to support a 24/7/365-day operation. Must be able to work on-call rotation for after-hours support.
About MVM, Inc.
Service, Support, Success are the pillars upon which MVM's founders built the company, and they continue to serve as MVM's core values. Along with our uncompromising insistence on integrity and ethical business practices, these values make us the service provider of choice for our customers and the employer of choice for our dedicated team members.
Working at MVM, Inc. takes a certain kind of person; we want someone who identifies with our values and is willing to challenge themselves both personally and professionally. We seek employees who are passionate about serving and making a difference in the lives of others.
If you can envision joining a team where you will have the opportunity to provide mission driven results; then we are looking for you!
Job Summary:
We're looking to add a Help Desk Technician I. As the Help Desk Technician I, this role will solve Tier 1 IT problems and will provide technical support for the entire MVM, Inc. company.
Essential Functions and Responsibilities:
Respond effectively to inbound calls, emails, electronic inquiries for technical assistance from employees and/or client's staff and contractors (users)
Efficiently trouble-shoot, diagnosis, and resolve technical issues presented by the users, with quality as an objective and be driven to provide effective problem resolution, communication, and transparency throughout the issue.
When necessary, escalate problems to the Tier II, Technical Lead, or supervisor based on operational procedures.
Update relevant documents, documentation, and articles (tickets, SOPs, knowledge-based documents).
Perform other duties as assigned
Minimum Qualifications & Skills:
High School diploma
1 - 2 years of technical or helpdesk experience is required
Must be able to lift and carry IT equipment weighing 50 pounds
Experience providing software, hardware, network, and computer user support
Working knowledge of Ethernet, TCP/IP, network cabling, wireless, and remote access
Working knowledge of MS Windows OS, Office Suite, and antivirus software
Strong written and verbal communication skills
Preferred Qualifications & Skills:
CompTIA A+, Network+ or Microsoft MCP
Work Schedule:
This position is mission critical and essential to the ongoing operations and requires a flexible schedule to support a 24/7/365-day operation. Must be able to work on-call rotation for after-hours support.
Clearance:
Applicants selected will be subject to a government background investigation and may be required to meet the following conditions of employment.
Security Requirements:
U.S. Citizenship
Ability to obtain/maintain a Security Clearance
Favorable credit Check.
Successfully pass a background investigation, drug screen.
May be required to pass or present specific requirements depending on the program (i.e., DOT exam, vaccinations, CPR, flu shot).
Physical Requirements/Working Conditions:
Standing/Walking/Mobility: Must have mobility to attend meetings with other managers and employees.
Climbing/Stooping/Kneeling: 0% - 10% of the time.
Lifting/Pulling/Pushing: 0% - 10% of the time.
Fingering/Grasping/Feeling: Must be able to write, type and use a telephone system 100% of the time.
Sitting: 0% - 10% of the time.
On-call Support: Must be able to work on-call rotation for after-hours support.
This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Management may revise duties as necessary without updating this job description.
Due to the high volume of applications received, the Talent Acquisition Department will contact you directly, should you be selected to advance in our recruitment process.
For more information about the company please visit our website at www.mvminc.com
MVM is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability or any other federal, state or local protected class.
MVM complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you require reasonable accommodations in completing this application, interviewing, completing any pre-employment testing or otherwise participating in the employee selection process, please direct your inquiries to hrsupport@mvminc.com.
