Patient Account Coordinator (Administrative)

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Acts as a lead resource for front desk personnel and works with clinical office manager to maintain excellent customer service for patients both in clinical and financial operations. Verifies insurance benefits and eligibility using on-line technology and resolves issues with patients. Assists patients, referring physician and third-party carriers to resolve patient related billing and insurance issues. Informs patients of appropriate resources when financial assistance is needed; arranges payment plans per VCS policy. Assists patient information coordinators with end of day, verifying cash receipts and charge input for accuracy. Collects and follows up on accounts receivable as assigned. Supports front desk and clinic office manager in management of claim edits and resolution of billing errors. Identifies and provides training in computer and financial front desk functions. Assists manager with front desk staff operations (in staff shortage situations) including, but not limited to, filing, preparing charts, answer telephones, making appointments and obtaining pre-visit information. Recommends changes and/or better utilization of, facilities, services, and staff to Business Office Manager and Clinic Office Manager. Performs other duties as assigned