Ambulatory Access Center Trainer (Finance)

The Ambulatory Access Center Trainer serves as a facilitator for departmental and/or organizational training, assisting in the assessment, development and delivery of associated training materials and curriculum. The employee will facilitate training programs, performing assorted administrative or operational functions such as assisting in the research and development of multi-media training materials for individual, departmental, and organizational-wide presentation and maintaining the training calendar and database.Minimum Required: High School Diploma or GED ? Preferred: Bachelor's Degree | N/A | Minimum Required: 0 - 6 months equivalent experience ? Preferred: 7 - 11 months equivalent experience

• Develop and maintain new hire orientation training and guidelines for all positions in the Access Center to ensure successful on-boarding.
• Develops and delivers customer service and telephone skills training to Access Center employees; including the use of UC Health's telephony platform and other applications.
• Provides post training competency tests to ensure associates have acquired knowledge and/or skill(s) to perform job role and responsibilities.
• Participates in new practice implementations, identifying and developing new or revised training materials as needed.
• Assures new users successfully complete all requirements, have appropriate security to perform their job, and understand compliance policies around HIPAA and confidentiality.
• Partners with subject matter experts (SMEs) to deepen knowledge of content as needed.
• Continually works to assess needs and develop training solutions that can be integrated into existing training modules or in the development of new modules
• Assist management teams with identifying associate training needs and incorporating into a one-time or on-going training program.
• Refines training curriculum and integrates QA observations into group and one-on-one training and coaching sessions.
• Periodically audits calls to identify training opportunities to improve performance of employees and Access Center
• Collaborates with the Access Leadership to optimize training methods and materials.

• Develop and maintain new hire orientation training and guidelines for all positions in the Access Center to ensure successful on-boarding.
• Develops and delivers customer service and telephone skills training to Access Center employees; including the use of UC Health's telephony platform and other applications.
• Provides post training competency tests to ensure associates have acquired knowledge and/or skill(s) to perform job role and responsibilities.
• Participates in new practice implementations, identifying and developing new or revised training materials as needed.
• Assures new users successfully complete all requirements, have appropriate security to perform their job, and understand compliance policies around HIPAA and confidentiality.
• Partners with subject matter experts (SMEs) to deepen knowledge of content as needed.
• Continually works to assess needs and develop training solutions that can be integrated into existing training modules or in the development of new modules
• Assist management teams with identifying associate training needs and incorporating into a one-time or on-going training program.
• Refines training curriculum and integrates QA observations into group and one-on-one training and coaching sessions.
• Periodically audits calls to identify training opportunities to improve performance of employees and Access Center
• Collaborates with the Access Leadership to optimize training methods and materials.