Operations Manager - Support Management (Project Management)
Job Summary:
The Site Operations Manager manages local scheduling and real-time operations to facilitate and maximize use of resources (human and automated) to achieve customer satisfaction, productivity, schedule adherence and site-specific financial goals/metrics.
LOCATION: 550 Wolverine Street Rockford MI 49341
Job Responsibilities:
- Oversee daily Operations activities corresponding to line(s) of business Services.
- Perform all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve this position's overall objectives.
- Oversee daily activities of scheduling and dispatch of Sweeping and related Site Services, including calling customers as required.
- Coordinate daily activities to maximize scheduling and real-time utilization of resources; analyze and recommend part-time, flexible, and full-time employee mix to deliver site services.
- Perform all necessary supervisory functions to effectively and efficiently manage the personnel assigned.
- Ensure proper on the job and safety training of personnel assigned.
- Communicate areas of accountability and performance expected of personnel assigned
- Determine appropriate performance standards to review progress of personnel assigned.
- Implement employee disciplinary measures seeking support and guidance from management and human resources, as required.
- Develop individuals for future advancement.
- Interface with general management to ensure smooth coordination of daily operations; providing input on local conditions and enacting contingency plans as needed Notify and escalate customer issues to management as warranted.
- Escalate and direct operational activities when problems arise, conduct analysis of problems to provide input for future process improvements.
- Review ongoing operational results to targets. Take corrective measures as needed.
- Participate in daily, weekly, monthly, and annual planning processes as appropriate.
- Maintain a favorable working relationship with all other company employees to foster aid promote a cooperative and harmonious working climate to maximum employee morale, productivity, and efficiency/effectiveness.
- Project a favorable image of the company to enhance public recognition and promote company services provided.
- Support staffing process, working with Regional Recruiters to fill open positions for the site.
- Develop and maintain proper staffing levels against site demand for services.
- Maintain equipment/ asset management in accordance with company fleet management policies and guidelines.
- Implement ongoing safety program in accordance with company safety programs and guidelines.
- Recommends salary adjustments. transfers, promotions, and dismissals.
- Perform other duties and responsibilities as assigned.
- This job description is not intended to be an all-inclusive list of job duties. Other duties may be assigned as necessary or required by business needs.
Job Requirements:
- 3+ years of relevant industry related experience
- Technical Capacity, Problem Solving/Analysis, Customer/Client Focus, Decision Making, Project Management, Communication Proficiency, Teamwork Orientation.
- Software skills for use of routing tools and proficiency in Microsoft Office, specifically Excel, required.
- Operate computer and keyboard; able to use phone; sit for long periods; communicate using speech, hearing and vision skills.
- Moderate lifting - no greater than 40 lbs.; moderate reaching, pushing, pulling, gripping and grasping Ability to stand/sit for a full shift in addition to walking, climbing stairs and bending as required, Valid Driver's License, as applicable.
- Military Friendly - Veterans and their Spouses encouraged to apply.
Excellent Benefits Including:
- Full benefit package including Medical, Dental, Vision, and 401(k)
- Company paid life insurance
- Various voluntary benefits like – short-term/long-term disability, accident insurance, critical illness insurance, and additional life insurance
- Paid vacation time & holidays
- Competitive compensation
- Career advancement opportunity
- Weekly pay on Fridays if hourly status
- On Demand Pay (available through Ceridian: Dayforce) – Get paid as you earn!
