Infosys Limited
Devops Architect (Finance)
Required Qualifications:
Candidate must be located within commuting distance of Los Angeles, CA or be willing to relocate to the area. This position may require travel to project locations.
Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
Proven experience in monitoring and controlling broadcast environments for OTT content delivery.
Strong knowledge of incident management, including monitoring automated/manual alerts, triaging issues, and applying appropriate remediation.
Demonstrated ability to handle outage management and drive the resolution of service disruptions.
Expertise in managing and implementing change activities, including pre- and post-change validations.
Ability to oversee the escalation of incidents, ensuring timely resolution both internally and externally.
Proficiency in updating documentation and issue history in ServiceNow or similar incident management systems.
Experience in alert management, first-touch recovery, incident management, and service ownership, specifically for Open Video (OTT Stream) application.
Preferred Qualifications
At least 7 years of experience with Information Technology with working knowledge on Agile, DevOps and Cloud technologies
Proven track record of collaborating with engineering and development teams to resolve issues and provide feedback for automation improvements.
Strong analytical skills to identify trends and gaps in current processes and systems.
Proven track record of implementing process improvements that enhance operational efficiency and service reliability.
Experience in recommending and driving initiatives that improve incident management processes and outcomes.
Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits :-
Medical/Dental/Vision/Life Insurance
Long-term/Short-term Disability
Health and Dependent Care Reimbursement Accounts
Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
401(k) plan and contributions dependent on salary level
Paid holidays plus Paid Time Off
The job may also entail sitting as well as working at a computer for extended periods of time. Candidates should be able to effectively communicate by telephone, email, and face to face