Alignment Healthcare USA, LLC
Healthcare Call Center Lead (Hybrid Onsite in Orange, CA and Work-From-Home) (Finance)
Alignment Health is seeking a passionate, customer service oriented, and motivated member experience lead to join the member services team in Orange, CA for a hybrid, work-from-home opportunity. As a member experience lead, you will be a subject matter expert in the health care experience our members navigate daily. The lead will work alongside and conduct inbound and / or outbound member calls while concurrently role will empower and accelerate the performance of their team unit. As a member experience lead, you get to support team members with obtaining, maintaining, and enhancing the skills and training needed to provide excellent service to Alignment Health members. You will do so through daily performance monitoring as it pertains to production, quality, and service to ensure that company goals and departmental metrics are met.
Schedule:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Essential Physical Functions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.