Reservations Supervisor- Grand Wailea Resort, A Waldorf Astoria Resort (Finance)
The gorgeous Waldorf Astoria Resort in Maui, Grand Wailea, is looking for aReservations Supervisorto join their amazing reservations team!
Located on 40 acres of lush tropical gardens, this Forbes 4-Star, AAA 4-Diamond property is consistently ranked among the world's best resorts with 780 rooms, 100,000 square feet of banquet space, and 7 food and beverage outlets. This includes 3 restaurants, 3 bars, a cafe, and in-room dining.
- Shift:8 hours shift usually between 9AM to 8:30PM. Availability to work weekends and holidays required.
- Compensation: $30.38 per hour plus benefits
This position reports directly to the hotel reservations manager.
Want to learn more? Hotel Website , Facebook , Instagram , YouTube
What Will I be doing?
The Reservations Supervisor oversees Reservations department in absence of Manager. Processes and monitors group block reservations and follows up with Sales department as appropriate. Trains, supervises, schedules and assists in evaluating staff.
• Supervise reservations agents and group reservations agents, including, but not limited to, assisting with hiring, evaluating, and coaching; approving of payroll and labor sheets daily and approving of weekly schedule; organizing and conducting monthly departmental meetings; participating in and helping develop proactive sales training programs for reservations agents, maintaining high morale, minimizing turnover and concentrating on development on a quarterly basis.
• Answer all incoming calls in a friendly and efficient manner. Provide guests with the requested information concerning the city, the hotel and its services. Obtain the necessary information from the guests and enter it into the PMS computer system. Must be effective in sales and upselling.
• Maintain an effective flow of communication from the reservations department to all departments and ensure all reservations staff is kept informed of items that concern them. Be aware of hotel operations and provide reservations agents with appropriate information to assist guests quickly and accurately.
• Monitor call volume and take appropriate action
• Attend and participate in hotel planning meetings and project improvement teams.
• Block special request reservations and suites.
• File daily reservations and other correspondence.
• Answer incoming calls.
• Additional duties as necessary and assigned.
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The Benefits - Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S. We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
- Access to your pay when you need it through DailyPay
- Medical Insurance Coverage - for you and your family
- Mental Health Resources
- Best-in-Class Paid Time Off (PTO)
- Go Hilton travel discount program
- Supportiveparental leave
- Matching 401(k)
- Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
- Debt-free education :Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
#LI-LR2
