Digital Innovation Support Tech (Information Technology)

Job Summary

Provides support services, including equipment tracking, maintenance, and installation for the digital patient initiatives, including virtual reality (VR), mixed reality (MR), and bedside gaming. 

Job Specific Duties

• Installs, configures, implements and maintains Digital Patient team hardware and software, e.g. Oculus Quest 2, VR Motion, Oculus Go, immersive projectors, and games for bedside gaming consoles.
• Installs, relocates, and supports PCs, servers, printers and other computer-related equipment.
• Tracks NCHS' assets by updating information as equipment is replaced, moved or changed.
• Under supervision, tests network connectivity and access to ensure security, integrity and accuracy of data transmitted throughout NCHS. Ensures that physical connections are standard, orderly  and clearly  identified.

Minimum Job Requirements

• Bachelor's Degree in Computer Science/ Information Systems/related major (OR) at least 3-4 years of equivalent work experience.  
• 1-3 years of extensive experience with setup, repair and modification of Windows PC desktops and laptops, printers and other peripherals.
• 3 years of troubleshooting experience in a Windows-based environment(s) and/or 2 years experience with Macs.
• 1-3 years of experience with setup, repair, and tracking of virtual reality, mixed reality, or augmented reality technologies.
• 1-3 years of experience with setup, repair, and installation of gaming consoles, including PlayStation and Xbox.

Knowledge, Skills, and Abilities

• Action-oriented and self- motivated with the ability to improve the effectiveness, performance and efficiency of the Digital Patient team.
• Excellent communication and interpersonal skills.
• Ability to work well with patients and their families.
• Ability to prioritize tasks and complete assignments within an estimated time frame.
• Excellent documentation skills.
• Knowledge and  experience of desktop and  network management, deployment and  tracking tools such as SMS, Ghost, Citrix or comparable applications.
• Advanced knowledge of Windows 2007 or higher, Microsoft Office, and other business applications.