Spa Therapist Supervisor - Waldorf Astoria Orlando (Finance)
Waldorf Astoria Orlando is looking for a Spa Therapist Supervisor to join the team!
Surrounded by Walt Disney Resort, this luxurious Forbes 4-Star property has 502 rooms, 30,000 square feet ofbanquet space, and 7 food and beverage outlets. This includes 3 restaurants, 2 bars, a pool, and in-room dining.
- Classification: Full-Time
- Shift: Various - must have availability to work days, evenings, weekends, and holidays.
- Pay: $9.98 per hour- Please note,final offer is based on experience.
Want to learn more? Hotel Website , Facebook , Instagram
What will I be doing?
As a Spa Therapist Supervisor, you would be responsible for ensuring that all aspects of the spa treatment operations run smoothly on a day to day basis while ensuring that customers receive excellent service. All efforts should be focused on maximizing the performance of the team by ensuring that all duties are properly executed and addressing any potential issues that may arise. This role will oversee massage therapists, estheticians, nail technicians and hair stylists.
- Monitor quality of service by observing or asking customers about needs; resolve customercomplaints about service, treatments, etc. by assessing problem and taking immediate action.
- Maintain positive working relationships with vendors, guests, and co workers.
- Monitor cleanliness, set up and clean up in treatment rooms and spa work stations, addressing and correcting any performance issues as they arise.
- Organize and conduct pre-shift and departmental meetings communicating pertinent information tothe staff.
- Assist in the monitoring of professional product inventory and in the monthly ordering process.
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The Benefits - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
- Access to pay when you need it through DailyPay
- Medical Insurance Coverage - for you and your family
- Mental health resources including Employee Assistance Program
- Best-in-Class Paid Time Off (PTO)
- Go Hilton travel program: 100 nights of discounted travel
- Parental leave to support new parents
- Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
- 401K plan and company match to help save for your retirement
- Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
*Available benefits may vary depending upon property-specific terms and conditions of employment.
