Service Delivery Team Manager (Administrative)

Not just work.Meaningful work. Disabled people / people with disabilities and neurodivergent people are strongly encouraged to apply.The Janitorial Service Delivery Team Manager is responsible for a number of key roles in the Janitorial Business Unit. This manager oversees, and has end accountability for, the day-to-day delivery of Relay janitorial services. In addition to having a major customer focus for service delivery, this manager has a strong people focus, providing mentoring of lead supervisors and supervisors, with particular concentration on the growth of teams and the growth of people. This role oversees and has end accountability for location-specific needs and route management logistics. This manager role supports the Janitorial Directors leadership initiatives, and assists with the improvement of business management processes. Frequent presence at customer facilities during normal business hours is an important requirement of this position. Driving is an essential function of this job.
Service Delivery and People Development:
In conjunction with the Janitorial Director, responsible for serving in a leadership role for the Janitorial Business Unit; advises and supports lead supervisors and supervisors in the management of direct labor
End accountability for location-specific needs of supervisors and direct labor at assigned customer facilities in the field
Provides strong, direct focus on the customer for all aspects of service delivery; confirms that quality work is being delivered; manages customer concerns
Responsible for managing key customer accounts with customer Contract Officer Repre-sentative (COR) and Property Manager
Accountable for the performance of route management logistics for assigned projects
Responsible for meeting the basic needs of all Janitorial supervisors and direct labor staff at assigned projects, in the areas of compensation, payroll, and safety
Responsible for the development of improved business management processes
Contracts/Financial:
Responsible for providing scope of work oversight on assigned project contracts; devel-ops and maintains a full understanding of service delivery contracts for assigned pro-jects
Responsible for overseeing quality control and safety initiatives and needs on assigned projects
Informs and advises on the contract renewal process
Informs on topics related to quality assurance
Informs and supports new business development by reviewing pricing documents in-cluded in bid responses; interfaces with the Customer COR and supports pricing deci-sions, based on deep knowledge of the customer
Informs and advises on bidding for extra work, and on management of subcontractors
Supports the management of the janitorial budgeting process, including providing infor-mation related to budget variance
Supports Financial and Accounting staff by informing and advising on pricing standards
Informs and advises on financial topics, including the assessment of contract profitabil-ity, creation of bottom up pricing approaches for assigned projects, and the develop-ment and setting of pricing
Compliance:
In conjunction with the Pricing & Quality Manager, oversees safety compliance for as-signed projects
In conjunction with the Janitorial Contracts Administrators, manages AbilityOne Compli-ance for assigned projects
Logistics and Resource Management:
Supports the Logistics Manager in the areas of asset management, high level scheduling, and administrative coordination
Has end accountability and provides oversight for day-to-day schedule management de-tails
Informs and advises on fleet management issues
Communications:
Manages Customer Communications on key accounts
Supports/Informs the Logistics Manager on Communications to staff on assigned cus-tomer accounts
Staff Development and Training:
Supports the professional development of Janitorial Management, Supervisors, and di-rect labor staff
Specifically supports quality control and safety training for all Janitorial personnel
Supports the training for improved systems including, but not limited to, payroll, sched-uling, and procurement