Software Engineering Interns (Finance)

TransCore (TRN), a subsidiary of ST Engineering, is seeking full-time temporary Software Engineering Interns to join our R&D teams in Union, NJ or Germantown, MD.

Job Summary: We are seeking motivated Software Interns to join our R&D team focused on cutting-edge applications of GenAI and Agentic AI for back-office systems in the tolling industry. This is an exciting opportunity to work on real-world AI solutions that streamline customer support, automate dispute resolution, and enhance multilingual experiences. The internship duration is for 3 - 4 months, beginning on May 27, 2025.

Key Projects & Responsibilities Include:

AI-Powered CSR Assistant

• Develop GenAI models that suggest resolutions, autofill responses, and retrieve customer history.
• Fine-tune OpenAI, Gemini, or open-source LLMs with tolling-specific datasets.

Conversational IVR & Chatbots

• Transform legacy IVR flows into natural language conversations.
• Integrate NLP with RingCentral to enhance customer experience and reduce CSR load.

Agentic AI for Dispute Resolution

• Build autonomous agents that handle case lookups, analyze transponder data, and draft responses.
• Chain AI actions with internal workflows to update case records automatically.

Multi-lingual GenAI CX Assistant

• Implement real-time voice/text translation with tone-aware communication.
• Enhance customer experience with personalized, multi-language interactions.

Required Qualifications:

• Familiarity with .NET framework.
• Familiarity with Object-Oriented concepts
• Familiarity with XML and JSON
• Familiarity with Angular JS framework.
• Familiarity with Entity framework
• Familiarity with build/deployment/unit testing tools
• Highly motivated team player and a self-starter
• Excellent verbal, phone, and written communication skills

Preferred Qualifications:

• Experience or coursework in GenAI, NLP, or agentic workflows
• Hands-on exposure to LLM APIs (e.g., OpenAI, Gemini, or open-source models like LLaMA, Mistral, LLM3)
• Familiarity with Python, REST APIs, and cloud-based AI services
• Strong problem-solving skills and ability to work in agile R&D environments
• Prior experience in customer support tools, IVR, or tolling industry is a plus

What You'll Gain:

• Real-world experience working with cutting-edge AI technologies
• Opportunity to contribute to meaningful automation initiatives
• Mentorship from experienced software engineers and AI architects
• A fast-paced, innovation-driven environment