Wintrust Financial Corporation
Advanced Endpoint Engineer (Information Technology)
Wintrust is a financial holding company with approximately $50 billion assets under management and traded on the NASDAQ:WTFC. Built on the "HAVE IT ALL" model, Wintrust offers sophisticated technology and resources of a large bank while focusing on providing service-based community banking to each and every customer. Wintrust operates fifteen community bank subsidiaries with over 170 banking locations in the greater Chicago and southern Wisconsin market areas. Additionally, Wintrust operates various non-bank business units including commercial and life insurance premium financing, short-term accounts receivable financing, out-sourced administrative services, mortgage origination and purchase, wealth management services and qualified intermediary services for tax-deferred exchanges.
Why join us?
An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 10 years) and Employee Recommended award by the Globe & Mail (past 6 years)
Competitive pay and discretionary or incentive bonus eligible
Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few
Promote from within culture
Why join this team?
This position has the opportunity to interface with and have a positive impact on multiple areas of Wintrust's business
We hold ourselves accountable to high standards, share wins, operate ethically, and have fun
Position Overview
The End User Support Advanced Endpoint Engineer works with other infrastructure and server engineers to validate and test software deployment packages. They possess strong working knowledge and experience supporting desktop hardware and software. Providing escalation support to desktop technicians and Endpoint Engineers. This role requires moderate knowledge of application packaging, patching and deployment practices including reviewing log files for troubleshooting post deployment.
What You'll Do
Provide escalation support to Service Desk and End User Support leads when all troubleshooting options have been exhausted
Troubleshoot - new and existing packaging problems involving designs, materials and processes
Deployment Servers - Install, manage and troubleshoot Microsoft, Apple desktop OS systems including Android and iOS mobile platforms
Manage and support the patching console of 5500 plus endpoints throughout the enterprise
Create and manage enterprise collections (e.g. testing, exceptions and etc.) for deployments and patch cycles
Create, manage and test collections for Patching (e.g. 1st, 2nd and 3rd party) and application deployments
Advance knowledge of Apple device management tools for management and deployment of applications and patching including troubleshooting
Qualifications
3-5 years Desktop Support, Field Support or related work experience
Intermediate understanding of SCCM/MECM/Intune and Windows patching processes
Intermediate knowledge of MacOS and iOS
Jamf knowledge (cert 200 or higher)
Scripting / automation (Python, Shell, Bash, PowerShell) with API experience
Benefits
Medical Insurance • Dental • Vision • Life insurance • Accidental death and dismemberment • Short-term and long-term Disability Insurance • Parental Leave • Employee Assistance Program (EAP) • Traditional and Roth 401(k) with company match • Flexible Spending Account (FSA) • Employee Stock Purchase Plan at 5% discount • Critical Illness Insurance • Accident Insurance • Transportation and Commuting Benefits • Banking Benefits • Pet Insurance
#LI-Remote
#LI-Hybrid
From our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life. To be Chicago's Bank® and Wisconsin's Bank®, we need to reflect that diversity both in all the communities we serve, the people we employ, the organizations we work with, and our banking and lending practices. Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran or any other characteristic protected by law.