Customer Service Ops Agent-PHL (Finance)

General information

Job Title

Customer Service Ops Agent-PHL

Date

Tuesday, April 8, 2025

State

Pennsylvania

City

Philadelphia

Base Pay Rate:

$ 19.20

Full/Part Time

Full Time

Exempt or Non-Exempt Position

Non-Exempt

Shift

A.M. shift, P.M. shift

Requirements and Description

Essential Functions / Key Responsibilities

Reads and analyzes flight, fuel and payload distribution records of the number of

passengers, pieces of luggage, and amount of freight and fuel to determine the weight

and balance of the aircraft.

Receives and communicates information from and to pilots, ground crew, flight

dispatchers, and fuelers in an accurate, professional and timely manner.

Completes paperwork, daily logs and forms pertaining to procedures of flight departures/arrivals, statistical reports on each flight and enters the information into the computer system.

Notifies ground crew when flights are in range of arrival to allow time to perepare for flight arrival and irregular operations as required.

Prepares dispatch release forms and collects weather reports.

Arranges fueling for the aircraft as needed.

Maintains all FAA required files for compliance auditing,

Advises Ramp Agents on the distribution of the flight load.Reads and analyzes flight, fuel and payload distribution records of the number of
passengers, pieces of luggage, and amount of freight and fuel to determine the weight
and balance of the aircraft.
Receives and communicates information from and to pilots, ground crew, flight
dispatchers, and fuelers in an accurate, professional and timely manner.

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