Mortgage Servicing Clerk (Administrative)
Headquartered in Chattanooga, Tennessee, Tennessee Valley Federal Credit Union was founded in 1936 as a non-profit financial cooperative built on the promise of “people helping people". With $2.6 billion in assets, Tennessee Valley Federal Credit Union (TVFCU) is a progressive member-focused financial institution, respected as one of the most financially sound in the industry. With 23 branches and using state-of-the-art technology, TVFCU provides financial services to more than 166,000 members in Southeast Tennessee and Northwest Georgia. As a very high honor, TVFCU was recently named the Best Credit Union in the state of Tennessee by Forbes, and even received the highest score of any financial institution in the nation.
JOB SUMMARY:
The Post-Closing/Servicing Specialist is responsible for coordinating and performing all aspects of loan reconciliation and servicing for 1-4 family residential real estate loans. These duties include but are not limited to addressing member and employee inquiries; onboarding and auditing closed loans for completeness; reviewing internal and investor reporting; and works with vendors to resolve issues.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Respond to member and employee inquiries via email and phone.
- Manage and process receivables from members and investors.
- Reconcile and onboard 1-4 unit residential mortgage and Home Equity Line of Credit loans.
- Assist with post-closing quality control and audits through document review and correcting deficiencies.
- Assist with investor loan delivery and fee reconcilement.
- Responsible for ensuring receipt of executed loan documents, file imaging, recorded mortgages and final title policies.
- Responsible for opening, distributing and processing mail received in the department.
- Provides and processes loan payoffs.
- Liaisons with mortgage sub servicer for the transfer of servicing, reporting and general servicing of residential real estate loans.
- Handle the intake and processing for subordinations and lien releases.
- Maintains and updates internal role procedures.
- Comply with credit union policies and federal, state and other governmental rules and regulations for mortgage lending and servicing.
- Maintain knowledge of branch operations by completing Deposit Regulation and Product and Service Certification courses.
- Proactively demonstrate the TVFCU core values of integrity, honesty, flexibility, teamwork, leadership, accountability and strong relationships in every interaction with members.
- Perform other duties as assigned.
EDUCATIONAL AND WORK EXPERIENCE REQUIREMENTS:
TVFCU prefers prior mortgage experience with 1 to 3 years background specifically in a mortgage post-closing or loan servicing role, or relevant industry experience. Possesses a familiarity with mortgage related documentation. Knowledge of mortgage related regulations and documentation is also preferred.
- Must be accurate, detail oriented, and organized
- Ability to analyze and solve problems using courtesy, tact and diplomacy
- Excellent written and verbal communication skills
- General knowledge of lending programs, policies, procedures, and regulatory requirements
- Demonstrated commitment to professional ethics, including but not limited to adherence to all State and Federal regulations
- Ability to problem solve and analyze complex loan documents
- Possess good time management skills and the ability to work independently without direct supervision
- Must be comfortable with substantial personal contact with others inside and/or outside of TVFCU for purposes of information sharing, relationship building, soliciting of cooperation, etc.
- Must be able to be bonded and meet Safe Act Requirements, including but not limited to registered or licensed via the Nationwide Multistate Licensing System (NMLS)
If you are considered for an offer of employment at TVFCU, you must successfully complete a pre-employment screen that includes:
- Verification of education, employment and other pertinent data included on your employment application, and eligibility to work in the United States
- Criminal background check and drug screening
- Pre-employment credit check required
Pre-employment screening helps TVFCU provide a safe environment for our members and employees, minimize risk, and ensure federal compliance.
