Intake Coordinator (Bilingual-Spanish) (Administrative)
POSITION SUMMARY:
The Intake Coordinator is responsible for various administrative duties related to patient intake, including maintaining records, answering inquiries, and facilitating communication between departments. This role is crucial in ensuring a smooth onboarding process for new patients.
JOB DESCRIPTION:
1. Operational Understanding: Possess a comprehensive understanding of the day-to-day operations within the Intake department.
2. Problem-Solving: Use problem-solving skills to define issues, collect data, establish facts, and facilitate their resolution.
3. Computer Proficiency: The candidate must be able to perform various computer functions and assist with communication between departments and overall office operations.
4. Team Collaboration: Foster a teamwork environment, actively promoting collaboration among team members.
5. Punctuality: Demonstrate punctuality and readiness to work at the assigned start time.
6. Efficiency: Maintain efficient methods to ensure that daily responsibilities are carried out routinely.
7. Major Incident Reporting: Report major incidents to the Director of Intake or Director of Operations promptly.
8. Fill-In Support: Be ready to fill in for colleagues in the Intake Department when necessary.
9. Telephone Etiquette: Answer phones professionally and in a timely manner.
10. Patient Satisfaction: Monitor patient satisfaction and promptly inform the appropriate departments of any patient complaints.
11. Information Accuracy: Ensure that the Coordination Department receives accurate information when entering new cases.
12. Privacy and Compliance: Respect patient and employee rights and privacy, maintain the security of protected information, practice ethically, and adhere to the agencys compliance program and privacy policies.
13. Additional Tasks: Complete any other tasks assigned by the Director of Intake and Director of Operations.
RESPONSIBILITIES:
Be responsible for introducing services and personnel upon receiving new referrals and patients.Respond to emails in a timely manner to maintain efficient communication.Assist with scheduling home care services for patients, ensuring their timely initiation.Follow up with all referral sources and send emails regarding any changes.Process all necessary documents required to commence services, including M11Q Form, DOH Form, MOU Form, and Transfer Form.Maintain and review all notes placed in Bolt, performing, and documenting follow-ups, including setting up profiles for new patients.Assist with required assessments, such as Maximus/CFEEC and UAS Assessments. Send referrals to the MLTC and follow up as necessary.
WORK ENVIRONMENT: Works in an office environment with regular exposure to staff and patient elements and occasional stress.
COGNITIVE REQUIREMENTS: Must work cooperatively with others and perform a wide variety of complex and complete tasks involving office equipment and machinery.
