IT Systems Analyst - Digital Patient Experience (Finance)
UC Health is hiring a full-time IT Systems Analyst - Digital Patient Experience
This role involves collaborating with the Patient Experience Digital team to support a range of Epic and third-party patient-facing technologies, such as MyChart, Bedside, Care Companion, Welcome, Hello World, Telehealth, and more.
The analyst is responsible for designing, implementing and supporting designated software applications in accordance with departmental standards and procedures, working with users to define system functionality, information flow, reports and data requirements. This role develops specifications and documents operational procedures, tests software, and coordinates software release procedures.Education: Associate's degree in information systems or relevant field required**; Bachelor's degree preferred
Years of Experience: 2+ years equivalent analyst experience required
** 2 years equivalent experience can substitute for an Associate degree plus must have 2 years analyst or other relevant experience (4 years total).
License and Certification: Epic Certification required; MyChart certification preferred. Person accepting this position, if not already certified in Epic MyChart, will be required to obtain and maintain one or more Epic module certification(s) as required by the position.System Development and Support:
- Facilitates effective system design and definition for existing and new system functionality.
- Demonstrates detail knowledge of the application data and database.
- Acts as a resource/subject matter expert for the THA Departments.
- Facilitates complex system upgrades.
- Assists in the evaluation for system hardware and software products.
- Documents system request using the Service Request and Analysis Checklist formats.
- Develops and tests complex testing scenarios.
- Develops accurate complex Functional Specifications.
- Develops accurate complex Technical Specifications.
- Follows change management procedures developed by The Health Alliance.
- Audits application processes or personnel to ensure highest quality outcomes.
- Provides Production support on specified applications.
- Maintains an ability to develop adhoc reports independently.
- Develops quality complex system code for supported applications.
- Maintains assigned system resource files.
- Acts as a mentor to less experienced staff.
Project Support:
- Serves as a Project Manager for complex projects.
- Serves as a Test Coordinator for complex projects.
- Maintains ability to create and update project financial tracking.
- Maintains an ability to create complex project work plans.
- Maintains an ability to create complex project charters.
- Determines schedules and skill sets of team for projects.
- Works with departmental sponsorship to resolve project issues and risk.
- Determines and manages workload priorities.
- Facilitates activities across IS&T Departmental Teams.
- Ensures that project plans are followed and updated.
- Provides accurate and timely individual and project status reports.
- Documents and ensures timely resolution of project issues.
- Facilitates complex system upgrades.
- Is a resource to other projects.
System Definition:
- Defines and designs system tables, parameters and set up that optimizes application functionality.
- Effectively interacts with vendors and end users to evaluate and implement products.
- Provides information and designs for testing applications and contingency plans.
- Provides timeline for all system enhancements that do not warrant project charters and work plans.
- Develops accurate application functional and technical specifications.
Customer Relationship:
- Facilitates coordination of end user meetings.
- Develops consensus within user groups.
- Encourages and displays actions that result in high client satisfaction.
- Provides effective written and verbal communication to end users.
- Provides consults to end users.
Coordination:
- Assesses and escalates user request and issues.
- Coordinates vendor and consultant activities independently.
- Completes and Monitors system design for technical team.
- Facilitates complex system upgrades.
- Works with programming teams on development system programs.
- Provides consults to IT Staff.
Other duties as assigned:
- Assists in the development of departmental policies and procedures.
- Facilitates effective system design and definition for existing and new system functionality.
- Demonstrates detail knowledge of the application data and database.
- Acts as a resource/subject matter expert for the THA Departments.
- Facilitates complex system upgrades.
- Assists in the evaluation for system hardware and software products.
- Documents system request using the Service Request and Analysis Checklist formats.
- Develops and tests complex testing scenarios.
- Develops accurate complex Functional Specifications.
- Develops accurate complex Technical Specifications.
- Follows change management procedures developed by The Health Alliance.
- Audits application processes or personnel to ensure highest quality outcomes.
- Provides Production support on specified applications.
- Maintains an ability to develop adhoc reports independently.
- Develops quality complex system code for supported applications.
- Maintains assigned system resource files.
- Acts as a mentor to less experienced staff.
Project Support:
- Serves as a Project Manager for complex projects.
- Serves as a Test Coordinator for complex projects.
- Maintains ability to create and update project financial tracking.
- Maintains an ability to create complex project work plans.
- Maintains an ability to create complex project charters.
- Determines schedules and skill sets of team for projects.
- Works with departmental sponsorship to resolve project issues and risk.
- Determines and manages workload priorities.
- Facilitates activities across IS&T Departmental Teams.
- Ensures that project plans are followed and updated.
- Provides accurate and timely individual and project status reports.
- Documents and ensures timely resolution of project issues.
- Facilitates complex system upgrades.
- Is a resource to other projects.
System Definition:
- Defines and designs system tables, parameters and set up that optimizes application functionality.
- Effectively interacts with vendors and end users to evaluate and implement products.
- Provides information and designs for testing applications and contingency plans.
- Provides timeline for all system enhancements that do not warrant project charters and work plans.
- Develops accurate application functional and technical specifications.
Customer Relationship:
- Facilitates coordination of end user meetings.
- Develops consensus within user groups.
- Encourages and displays actions that result in high client satisfaction.
- Provides effective written and verbal communication to end users.
- Provides consults to end users.
Coordination:
- Assesses and escalates user request and issues.
- Coordinates vendor and consultant activities independently.
- Completes and Monitors system design for technical team.
- Facilitates complex system upgrades.
- Works with programming teams on development system programs.
- Provides consults to IT Staff.
Other duties as assigned:
- Assists in the development of departmental policies and procedures.
