Manager, Satellite Network Engineering (Maintenance)

WHO WE ARE

Empowering Connections, Inspiring Possibility

SageNet is a leading managed services provider specializing in connectivity, digital signage and cybersecurity. The company connects, manages and protects technologies and devices across widely distributed enterprises. SageNet's people, processes and technologies, coupled with its collaborative approach, empowers customers to achieve their core business objectives.

The company offers world-class service and support via its US-based 24/7/365 Network Operations Centers (NOCs) and Security Operations Centers (SOCs), geographically diverse teleports, a central National Logistics Center, multiple data centers, and a nationwide field service organization.

What makes SageNet unique is its Why: SageNet is passionate about Trusted Connections. This is a two-fold calling. First, the company creates trusted, reliable and secure technological connections for its customers. Second, and perhaps even more importantly, SageNet works tirelessly to build trusted human connections with its customers, partners and communities. The company believes that by creating, discovering and nurturing these trusted connections, SageNet enhances the world that connects us all.

With a three-decade track record in managed services, SageNet boasts a long-term customer base that includes the nation's largest retail, financial, healthcare, utilities and energy organizations. SageNet manages communications for more than 430,000 endpoints. Headquartered in Tulsa, SageNet has regional offices in Atlanta, Toronto and Washington, D.C.

 

WHAT YOU'LL DO

The Manager of the Satellite Network Engineering group is responsible for overseeing the teleport and Satellite Engineering team. This role involves providing leadership in developing, implementing, and managing satellite and network solutions to support the business. The manager will ensure that the team delivers high-quality engineering services, maintains optimal network performance, and meets the organization's strategic goals. Additionally, the manager will collaborate with other departments to integrate satellite and network technologies, drive innovation, and enhance operational efficiency.

Major duties and responsibilities:

• Manages satellite engineering staff, providing guidance, training, and motivation as necessary to develop the team
• Hires, terminates, evaluates, and counsels personnel
• Sets performance standards, reviews performance, provides feedback, and recommends wage increases/adjustments by all applicable People Operations policies and procedures
• Partners with business and IT partners to develop strategic plans, goals, and direction in support of new and existing customers
• Provides strategic consultation in developing solutions to meet customer requirements
• Leads the resolution of incidents and ensures that resolution and root cause identification occurs in an expedient manner
• Monitors staff workloads and issues related to providing agreed-upon service levels to clients
• Coordinates preventive maintenance projects with vendors to minimize disruptions and downtime
• Manage vendors when on-site for projects and repair
• Oversee repairs on facilities
• Manage and maintain vendor relationships
• Manages the resolution of the most complex availability and incident management issues (i.e. Crisis events) elevated from staff and clients
• Provides senior-level support, leadership, and guidance for an engineering organization, supporting all production and broad-impact incidents and events
• Manages annual support goals and objectives with clients and other IT areas
• Prioritizes initiatives and assigns projects
• Identifies opportunities for continuous improvement
• Leads quality initiatives to improve the delivery of services
• Anticipates current and future needs of the organization and makes recommendations regarding project scope, schedule, and budget
• Evaluate alternatives for modifications to systems and recommend and/or make decisions on solutions that meet long-term business objectives and current organizational requirements
• Develops and implements operational plans to achieve departmental objectives
• Manages the evaluation and selection of teleport RF systems and VSAT vendor products and services, including contracting and consulting resources
• Designs, develops, and maintains departmental budget
• Ensures staff complies with IT policies and procedures, especially those for quality, productivity, service levels, and architecture standards that enable the team to meet established project milestones
• Provide support to the Sales team by conducting pre-production testing of new products and customer applications
• Manage Special Projects and performs other duties as assigned by Senior Management

 

WHO YOU ARE

Required Qualifications

• Undergraduate degree in Electrical Engineering or a related field or the equivalent combination of training and experience
• Minimum 10 years related teleport and VSAT network experience, including eight years of teleport services and operations experience
• Satellite Technology including RF Link Budgets, Antenna and RF Subsystem specification to include gain, loss, phase noise, VSWR, intermodulation, group delay, etc.
• Satellite Networking Concepts - TDMA, FTDMA, BER, FEC, MSK, QPSK, BPSK, 8PSK, 16APSK, DVB-S, DVB-S2, ACM, CCM, IP Encapsulation, etc.
• VSAT network engineering and operations
• Must be able to analyze inbound and outbound satellite data transmissions in order to optimize transponder bandwidth utilization
• Must be able to recognize spectral signatures of properly modulated satellite transmissions, identify RF interference when required, and aid satellite operator in identifying errant transmissions
• Must be familiar with high voltage procedures and precautions for repair of high power amplifiers
• Must be familiar with RF radiation exposure safety standards and regulations
• Must understand TCP/IP and the OSI Layer
• You must understand routing protocols, including RIP, OSPF, BGP, EIGRP, etc.
• You must understand Internet Architectures such as Firewalls, Layer 2-7 switches, VLANs, MPEG, IGMP, Routing, Switching, NAT, DHCP, ACLs, VPN, DMVPN, IPSEC, etc.
• Extensive knowledge of data communication analysis tools such as Wireshark, NetScout, Solarwinds, Cacti, etc.
• You must understand applications and protocols such as VoIP, FTP, HTTP, HTTPS, TFTP, SNMP, Telnet, SSH, Secure CRT, TFTP, etc.
• Must be able to develop and implement Traffic management/QoS solutions based on IP traffic/protocol analysis
• Must understand UPS/Generator/Power distribution fundamentals
• Must possess a working knowledge of various IT platforms, including Fortinet; Fortigate, Cisco, Gilat, Microsoft Windows Server; Solaris, UNIX/Linux, Routers and switches
• Knowledge of Microsoft Office, Visio, AutoCAD, and Adobe PDF writer

Preferred Qualifications

• Strong strategic and analytical skills
• Advanced people leadership skills
• Excellent written and oral communication skills, including interviewing and presentation skills
• Experience in leading organizations through change
• Strong analysis and problem-solving skills
• Strong attention to detail
• Strong negotiation skills

 

WHERE YOU'LL WORK

Enjoy the flexibility of our hybrid work model.  Our business casual working environment fosters collaboration and productivity.

• Productively work in a corporate office space as well as remotely
• On occasion, working in a data center environment
• Ability to work in a fast-paced, high-pressure environment
• Standard daytime working hours, 24/7 on call schedule, and ability to respond to a support call at any time
• Business casual working environment

 

PHYSICAL REQUIREMENTS

• Ability to sit for long periods of time without issue
• Extensive use of fingers and hands for typing
• Extensive use of eyes to be able to analyze documents electronically and physically for long periods of time
• Occasionally lift or carry up to 40 pounds

 

CLASSIFICATION*: Exempt
POSITION TYPE: Fulltime/Salaried
TRAVEL REQUIREMENTS: 10% domestic travel, including overnight stays
DIRECT REPORTS:  A Team of Network and Senior Network Engineers 
SAFETY SENSITIVE:  This is not a safety-sensitive position

 

Ready to join a team that values trusted connections? Apply now!

Equal Opportunity Employer
SageNet is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Legal Disclaimer
This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, and skills required. SageNet reserves the right to modify this job description at any time, with or without notice. Employment with SageNet is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice. SageNet will provide reasonable accommodations for qualified individuals with disabilities.

As a managed services provider, SageNet maintains a high level of Information Security. SageNet has a published Information Security Policy and provides mandatory Security Awareness Training for all employees. SageNet requires that all employees adhere to published SageNet security policy, failure to do so may result in termination of employment. The SageNet security program is only as strong as our people and as such it is the responsibility of all employees to protect corporate and customer data following best practices and policies.

Attention All Third-Party Agencies, Headhunters, and Recruiters
SageNet will not accept candidate submissions by unsolicited third parties through this site or any company email address. All unsolicited candidates presented to SageNet will be considered SageNet's property. SageNet will not be responsible for any fees associated with unsolicited candidates, nor will a contractual relationship be formed by the submission. SageNet is not obligated and will not under any circumstances pay any fees to said third parties submitting candidates in this manner. SageNet only forms contracts with recruiters with whom we have an established business relationship and with whom we have a signed agreement. All third-party contact with SageNet must be through our Talent Acquisition Department. Any contact made outside of the SageNet Talent Acquisition Department by a third party will cancel any future business relationships between the third party and SageNet.  Please contact Katie.Halstead@sagenet.com for any questions.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) Satellite Services