Regional Relationship Manager (Personal Services)

Company

Federal Reserve Bank of Chicago

A Relationship Manager maintains and develops relationships supporting a portfolio of financial institutions utilizing Federal Reserve Financial Services (FRFS) solutions. This relationship manager will have a customer-oriented mindset. This includes analyzing customer needs and matching those customer needs with available FRFS services.

The level of work required is considered intermediate and staff must be able to work remotely under minimal supervision. This job does not have any direct reports.

Responsibilities

• Develops consultative relationships with new and existing customers to increase the potential for expanded business and customer retention
• Uses independent service knowledge to explain products and services to customers and coordinates internally the successful completion of required paperwork, pricing, logistical set-up tasks, etc. 
• Documents day-to-day activity and utilizes reporting capabilities in Salesforce to properly serve the customer's needs
• Accountable for Federal Reserve Financial Services revenue and strategic goal achievement
• Provides customer perspective for new products, quality improvements or customized business solutions to internal stakeholders
• Prepares and presents cost/benefit proposals to customers
• Consults with customers on merger, acquisition and de novo activities
• Conducts presentations related to FRFS products and services internally and at industry conferences
• Customer-oriented mindset, focused on building and preserving relationships

Education and Experience

• Bachelor's degree or equivalent experience
• Two or more years of relevant experience preferred
• Experience with SalesForce or equivalent CRM tool required
• Advanced knowledge and proven expertise of financial institution operational practices, and strong commercial acumen
• Strong problem-solving skills
• Excellent organizational and time management skills
• Demonstrates strong written and verbal communication skills

Additional requirement

• Ability to travel up to 40%
• Valid driver's license

What we Offer

• Comprehensive benefits package includes medical, dental, vision, prescription drug coverage, 401k savings plan, retirement plan, paid time off, transit benefit, onsite gym and subsidized cafeteria
• A learning environment with opportunities to gain new skills and grow your career

This document indicates the general nature and level of work performed by employees within this position. It is not a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. An employee's responsibilities, tasks, and duties might differ from those outlined in the job description, and other duties, as assigned, are a part of the job. The Federal Reserve Bank of Chicago reserves the right to modify the elements of this job description, as business needs require.

Full Time / Part Time

Full time

Regular / Temporary

Regular

Job Exempt (Yes / No)

Yes

Job Category

Sales/Marketing

Work Shift

First (United States of America)

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.

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