HealthCare Access Maryland, Inc.

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Community Health Worker PIGF (Healthcare)



JOB PURPOSE

The PIGF Community Health Worker is responsible for providing outreach, social support, care transition, and community resource information to soon to be released clients and their families. The CHW will provide care coordination services at minimum, over a 60-day period, maintaining a caseload of about 35 individuals at a time. The CHW promotes access to medical and social services assisting clients in utilizing available resources; including scheduling appointments, accompanying clients to appointments as needed, educating clients about available community resources and referring clients to local social service agencies. Additional supportive services include assistance with completing forms and applications for benefits and community resources, coaching clients on self-management, conducting community visits, ensuring the client has active medical insurance coverage, and assisting the client with any COVID-19 concerns such a safe place to quarantine.  The Community Health Worker serves as a bridge for returning citizen client, the clinical care team and the community to assure the necessary services are available to address health-related social needs with a goal of reducing recidivism and emergency room use through coordinating these services.

ESSENTIAL DUTIES

The primary responsibilities of this position are:

  • Conduct social determinant of health screenings and health risk assessments prior to the clients release from custody.
  • Work as a team member within the State facilities with HCAM Benefits Specialists, Medical Discharge Planners. the medical/mental health teams, and DPSCS Reentry Coordinators
  • Document assessment, contacts, and services in electronic medical record (eCW)
  • Attend meetings held at Prison facilities, client homes/transitional houses/recovery houses, HCAM offices or other facilities as agreed upon by the Community Health Worker and client.
  • Effectively use motivational interviewing techniques to engage and coordinate care/services to clients.
  • Provide client centered services in a trauma informed approach
  • Connect with clients on a weekly basis for up to two months post release, and monthly thereafter for up to 12 months to provide ongoing assistance accessing services and coordinating care.
  • Consistently achieve productivity goal and performance measures established for Community Health Worker.

Additional duties and responsibilities:

  • Empower clients to engage, stay engaged, re-engage with community services.
  • Enroll uninsured clients into available health insurance programs; assist them in choosing an MCO and identifying a primary medical provider.
  • Refer to relevant programs that assist residents of Baltimore City, Baltimore County, or Anne Arundel County or any other Maryland jurisdictions as needed
  • Perform other duties and responsibilities as assigned
  • Attend all mandatory trainings and scheduled meetings.
  • Obtain Maryland State CHW Certification
  • Obtain DPSCS training to access Maryland State Institutions
  • CPR certification
  • Follow HIPAA, confidentiality, and mandated reporting.
  • Report to appropriate authority representative; in cases of abuse, neglect, or imminent danger.

Must be able to work flexible non-traditional hours with shifts on Monday-Saturday as schedule may shift depending on population served

QUALIFICATIONS:

Education, Experience, Certifications and Licensures:

  • Minimum high school education or GED required - Bachelor's degree preferred in Human/Social Services
  • Six (6) months experience working in a Community Health Worker (CHW) role or in another position with the provision of social services, supportive services, personal care, or related duties
  • Valid Maryland driver's license and insurance required
  • Maryland Insurance Certified Application Counselor (must complete within 2 mo. of hire)
  • Maryland Community Health Worker Certification within 12 months of hire

Knowledge, Skills & Abilities:

  • Strong computer literacy skills, specifically with MS Word, Excel, Outlook and SharePoint (365).
  • Detail oriented to complete requirements of files and contract compliance.
  • Sensitivity to cultural and socioeconomic characteristics of population served.
  • Excellent oral and written interpersonal and communication skills required
  • Proven ability to work efficiently and meet deadlines
  • Ability to be flexible and creative

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk, hear, and respond to customers and employees. The employee frequently is required to stand; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee is occasionally required to walk and sit. The employee must regularly lift and/or move up to 15 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

  • Ambulate 3 blocks or more
  • Key data
  • Sit for extended periods
  • Lift at least 15 lbs.

SAFETY & HEALTH RESPONSIBILITIES

HCAM is committed to providing and maintaining a safe, secure and healthy work environment for all employees, clients served, volunteers and visitors. As part of this commitment, HCAM has developed safety, security and occupational health policies, practices, and standards.

With this understanding, all employees are required to: Adhere to all local, state and federal safety and environmental codes, ordinances, standards and laws; adhere to all HCAM and local safety plans, policies, practices and standards; be aware of and follow all safety rules of your work site; report any unsafe conditions or accidents to your supervisor; practice standard precautions (formerly universal precautions) at all times, and; participate in mandatory or available safety training.

WORK ENVIRONMENT

While performing the duties of this job, the employee is exposed to both indoor and outdoor conditions. The employee will be subject to noise.

OUR CULTURE 

HCAM is dedicated to fostering diversity, equity, and inclusion in our commitment to support our employees and the Marylanders we serve.

HCAM's DEI Vision Statement: “To be regarded as a leader in equitable access to health care through policy and practices, and a workplace whose culture promotes diversity, values its team, and fosters inclusion.”

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