221024.Airport Duty Manager (Transportation)

Reporting to the Senior Manager of Terminal Operations and Ground Transportation, the Airport Duty Manager oversees and proactively leads the day-to-day safety, security, and efficiency of operations at TPA and establishes strategic direction to prepare, mitigate, respond, and recover from incidents or emergencies that could potentially interrupt business operations. The Airport Duty Manager evaluates any incidents and escalates through the Executive Management if required, initiating the TPA Emergency Response Plans with little to no guidance. The Airport Duty Manager will be responsible for all forward planning operations for TPA and ensuring the successful proactive management of the operation focused on safety, security, customer service, and efficiency. Any issues identified should be proactively addressed/mitigated with little to no guidance from senior airport leadership. The successful candidate must demonstrate strong leadership acumen, exceptional attention to detail, ability to multitask, coach/counsel and train, build bridges, and be a consummate relationship builder, forward thinker, and crisis leader.

 

COMPENSATION: $85,000 and up based on experience.

 

POSITION ACCOUNTABILITIES

Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.

 

·       Ensuring compliance with all applicable federal and state regulations and enforcing the Authority's Operational Policies, Procedures, Rules, Regulations, and Operating Directives.  

·       Ensures compliance with FAA and TSA and all other applicable regulations. Monitors airport operations and directs operations staff to ensure safe and efficient service to airport users. 

·       A key member of the Airport's incident management team during event response; provides leadership in emergencies, taking such action as needed to move equipment, settle public unrest, and make judicial decisions in disputes - all to ensure the smooth functioning of the airport. 

·       Able to assume all roles in the EOC before, during, and following events, facilitate timely and complete situation information, including damage assessment, during and after emergency events. Effective communication skills with all levels of management and stakeholders. 

·       Developing changes and additions to procedures to continuously improve airport operations' safety, security, and efficiency. 

·       Primary operational oversight of the entire airport and the entire operation 

·       Primary operational decision-maker while on shift 

·       Monitoring all key performance indicators and proactively leading to address and/or mitigate any issues that may arise 

·       Gate management and Gate scheduling 

·       Monitors customer feedback on social media and ensures immediate actioning of issues/opportunities where appropriate 

·       Manages, maintains, and ensures the proper equipping of the EOC 

·       Leads applicable training courses as directed 

·       Primary Incident Manager (EOC Incident Commander) 

·       Coordinating and documenting drills and addressing with little to no guidance any issues or shortcomings identified 

·       Completing after-action reviews and proactively implementing enhancements to better responses to events or situations at TPA 

·       Daily/nightly construction coordination 

·       Develops, implemented, and manages holiday plans 

·       Completes and issues ADM reports and other leadership reports 

·       Ensures proactive and timely communication with stakeholders where necessary while on duty 

 

REQUIRED QUALIFICATIONS

·       Two (2) years of experience of a responsible nature supervising operations at a large or medium hub airport, including thorough knowledge of federal and state regulations governing the use and operation of airports 

·       Two (2) years Demonstrating leadership qualities, including strong interpersonal skills and emphasis on collaboration 

·       One (1) year of experience in Terminal, Airfield, Airport Operations, or Airport Security Operations. 

REQUIRED FOR ALL HCAA JOBS

·       In the event of an emergency or disaster that impacts the Hillsborough County Aviation Authority (HCAA), an employee may be required to respond promptly to duties and responsibilities as assigned by the employee's department or the HCAA Emergency Operations Center (EOC). Such assignments may be before, during, or after the emergency/disaster.

·       Complies with all HCAA Policies, Procedures, and Standards.

·       Performs other duties as assigned.

 

JOB SPECIFIC COMPETENCIES

·       Ability to perform independently and make critical decisions under stressful/demanding situations.

·       Ability to analyze situations quickly and objectively and determine a proper course of action to be taken in emergency/urgent situations.

·       Listen and communicate effectively.

·       Communicate effectively, both verbally and in writing, to customers, peers, and management.

·       Ability to write grammatically correct reports, memoranda, directives, and letters to inform tenants, staff and others of airside policies and procedures.

·       Organize time, personnel, and equipment to achieve objectives.

·       Ability to plan and coordinate multiple activities occurring simultaneously.

·       Ability to use a computer and related software.

·       Considerable knowledge of policies and procedures of the Department of Operations.

·       Considerable knowledge of Federal, State, and Aviation Authority rules and regulations governing use and operation of airports.

·       Must be able to lift and/or move up to 50-75 pounds.

·       Must be willing to work in inclement weather conditions; and ability and able to work odd hours/shifts, holidays weekends, and be recalled during emergencies.

 

CORE Values

·       Safety - Extending beyond our proactive approach to maintaining a secure facility for guests, our commitment to safety acknowledges the sense of security and peace of mind that comes from providing a warm and comfortable environment.

·       Service - We are committed to the highest guest quality and service levels. Tampa International Airport team members take great pride in delivering top-notch experiences that are helpful, welcoming, and friendly. Our minimum standard is excellence in all we do.

·       Community - As the gateway to the west coast of Florida, we serve communities and businesses throughout the region. Our initiatives bring regional interests and organizations together to build a stronger Tampa Bay. As a good neighbor and community partner, we are committed to providing opportunities and making responsible choices that benefit our region.

·       Growth - We are committed to building a sound financial position that cements our ability to be best in class for years to come. Our economic strength comes from a sensible and dynamic approach to growth. We will ensure that as the Tampa Bay region grows, its airport is scaled to meet rapidly changing needs.

·       Innovation - We are imaginative and forward-thinking. Dedicated to evolving form and function through technological advancement, improved processes, and operational efficiency, remaining true to our guests' desire for simplicity, organization, and convenience.

 

TPA MISSION STATEMENT

To be a major driver in the economic growth of the Tampa Bay Region. We will be leading-edge innovators to create global access and extraordinary customer experiences through our people and facilities to build prosperity for our stakeholders and the region.

 

TPA VISION STATEMENT

To be a vibrant aviation gateway for Tampa Bay, providing access and economic opportunity for our stakeholders.

 

The Aviation Authority-Tampa International Airport provides equal employment opportunity to all persons, regardless of age, race, religion, color, national origin, sex, political affiliations, marital status, non-disqualifying physical or mental disability, age, sexual orientation, membership, or non-membership in an employee organization, or based on personal favoritism or other non-merit factors.

 

The Aviation Authority-Tampa International Airport welcomes and encourages applications from minorities, veterans, and persons with physical and mental disabilities and will reasonably accommodate the needs of those persons in the application and testing process. The decision on granting reasonable accommodation requests will be on a case-by-case basis.