Supervisor - Software Quality Assurance (QA) Engineering (Hybrid Philadelphia) (Engineering)

Company

Federal Reserve Bank of Philadelphia

When you join the Federal Reserve—the nation's central bank—you'll play a key role, collaborating with leading tech professionals to strengthen and protect our economic, financial and payments systems. We dedicate more than $1 billion to technology each year to support the Federal Reserve and our economy, and we're building a dynamic and diverse team for our future.

Bring your passion and expertise, and we'll provide the opportunities that will challenge you and propel your growth—along with a wide range of benefits and perks that support your health, wealth, and life. In addition to competitive compensation, we offer a comprehensive benefits package that includes tuition assistance, generous paid time off, top-notch health care benefits, child and family care leave, professional development opportunities, a 401(k) match, pension, and more. All brought together in a flexible work environment where you can truly find balance.

The Software Quality Assurance (QA) Engineering Supervisor will lead and deliver quality assurance for our software products in the Federal Reserve System technology platform and products. You will be an important part of our technology team, assuring the quality of innovative solutions for multiple applications and technology platforms across the enterprise. In this hands-on role, you lead a QA team working with multiple Product Teams and manage the engagements focused on delivering high-quality software capabilities. You will manage relationships and client engagements working with customer leaders, Scrum Masters/Release Train Engineers, and Product Owners. Your direct reports will be comprised of QA Engineers and SDETs involved with all types of testing, including automation, performance, manual/exploratory, and data/database validation based on the supervisor role specified above.

You will personally contribute to and support the QA Engineers for the testing approach/strategy for the Product Teams of the engagements assigned. You will also contribute to the design and development of our testing platform/services and strengthen technology practice through use of industry-leading techniques and technologies, while developing your and the QA Engineers skills. Experience with hands-on testing, test automation and test planning/management is required.

Operations QA Engineering Supervisor will focus on Software Quality Assurance (SQA) Operations and Engagement Management. You will lead a team of engineers using a variety of tools for test automation, such as Java, Selenium, Cypress, ACCELQ, JMeter and source code management products like GitLab, TFS/Azure DevOps, GIT and Subversion.

The Operations QA Engineering Supervisor will focus on Software Quality Assurance (SQA) Operations and Engagement Management.  They will partner with SQA Supervisors to streamline operational procedures across SQA, communicating changes and providing metrics demonstrating value.  This includes providing an annual roadmap for initiatives, supporting documentation and implementation training.  The Operations Supervisor will collaborate closely with all engagement managers to standardize the approach and drive consistent delivery of services.  The candidate will partner with the Marketing focused Supervisor on opportunities converting into new engagements and document all procedures for onboarding new engagements.  The candidate will lead a team of engineers using a variety of tools for test automation (such as Java, Selenium, Cypress, ACCELQ, JMeter) and source code management products like GitLab, TFS/Azure DevOps, GIT and Subversion.

In addition to knowledge and skills listed in the job description, we are seeking a person with proven experience in:

• Process Improvements
• Relationship Management
• Engagement Management

The Software Quality Assurance (QA) Engineering Supervisor will lead and deliver quality assurance for our software products in the Federal Reserve System technology platform and products. You will be an important part of our technology team, assuring the quality of innovative solutions for multiple applications and technology platforms across the enterprise. In this hands-on role, you lead a QA team working with multiple Product Teams and manage the engagements focused on delivering high-quality software capabilities. You will manage relationships and client engagements working with customer leaders, Scrum Masters/Release Train Engineers, and Product Owners.  Your direct reports will be comprised of QA Engineers and SDETs involved with all types of testing, including automation, performance, and manual/exploratory.

You will personally contribute to and support the QA Engineers for the testing approach/strategy for the Product Teams of the engagements assigned. You will also contribute to the design and development of our testing platform/services and strengthen technology practice through use of industry-leading techniques and technologies, while developing your and the QA Engineers skills. Experience with hands-on testing, test automation and test planning/management is required.

This Job Description is for the Information Technology Job Family and could include anyone within the ITS department that performs these tasks. You have knowledge of and be able to perform actions that are related to activities in the designated business line. The Software Quality Assurance (QA) Engineering Supervisor oversees a team of technology professionals by leading and directing operations activities with the Software Quality Assurance (SQA) services function. Ensure expert solutions and customer service for SQA services are provided and completed within customer expectations and per established procedures. Ensure team members work together within established customer service and service level guidelines. Ensure processes exist for operationalizing best practices and provide coaching. Lead engagements, including assigning product team members, coordinating their activities, and evaluating their work. Ensure the System IT, Customer Product Teams' and Bank priorities are incorporated into the long-term requirements of SQA Services operations. The level of work required is considered advanced. Ability to work under minimal supervision. Have full operational knowledge of all phases of testing and can work independently at the highest level of complexity related to quality assurance. Direct and reviews work of lower-level personnel and lead large and complex systems. Have deep understanding of one or more FRS system testing platforms.

What You Will Do:

• Lead, directs, and supervises the daily actions of the SQA Services staff allocated to specific customer(s)/product team(s).
• Establish, monitor, and mentor/coach team members on progress with development plans and performance objectives for both their career and the organization's goals.
• Workforce planning aligned with customer product roadmaps, team member capability and skills anticipated/required in new technology areas deemed relevant.
• Establish the team of technology professionals; interviews, recommends, hires, trains, and appraise performance of your team; recommend salary actions; reviews work of staff.
• Communicate standards and expectations to team members. Collaborate with SQA product squad(s) for improvement and incorporation of best practices.
• Recognize the value that different perspectives and cultures bring to an organization.
• Manage customer expectations and relationship and QA Engineer resource(s) assigned for one or more customers and product teams.
• Manage engagements from estimation through post completion, including development of SOW, capacity management and SQA resource allocations, tracking of funding and managing customer expectations. Continue to build relationships with the customers and incorporate feedback to the SQA engagement management process and artifacts.
• Project manage the resources; allocate, monitor work/progress and solicit feedback of the SQA resources assigned to incorporate functional and system level test strategies/plans, designs, develops and executes test plans in a multi-tiered on-prem and cloud environments manually and by coordinating the use of modern frameworks and other industry tools approved for use at FRS as applicable. 
• Collaborate with SQA Services experts/groups and coordinates with product teams to provide leadership and guidance to junior QA Engineers and key SMEs such as the Product Owner, System Architect, and SCRUM Master to plan/develop the test strategy/approach for scalable/risk-based test coverage, inculcating the development of testing framework and execution of scripts/scenarios and mining/creation of custom and applicable testing data.
• Participate on Bank, department, or system projects of higher complexity. Demonstrate Core Competency skills for grade and position.
• Performs other related duties as assigned.
• Involved in the accomplishment of departmental and Bank wide quality initiatives.
• Comply with all applicable information security policies, guidelines, and practices.

Subordinates:  Yes. Technical Staff. May have both direct and indirect reports.

What You Have:

• Experience attracting, coaching/developing, and retaining technology professionals.
• Independently, presents both orally and in writing, findings, and assessments; prepare and present information and responses to complex inquiries; demonstrate the ability to manage the communication process; the ability to communicate with clients, colleagues, and management to explain complex issues clearly and concisely; actively participate in transferring technical knowledge.
• Ability to diffuse conflict and build agreement.
• Have a logical, analytical, and creative approach to problems.
• Demonstrate excellent level analytical and problem-solving skills; organize information in a manner that communicates issues; identify underlying issues and recognizes symptoms that indicate more severe issues. Ability to lead and participate on a team; lead more complex and diverse team efforts by virtue of both technical expertise and leadership skills of influence.
• Draw on experience to resolve complex issues; display strong interpersonal skills in dealing with people at all levels of an organization.
• Have a meticulous and organized approach to work. Identify and assess highly complex supervisory issues; effectively manage complex issues to meet our goals.
• Excellent knowledge of different computer systems and technologies with an ability to learn new skills and technology quickly.
• An awareness of current issues affecting the industry and its technologies.
• Subject to minimal to no oversight in work performed.
• Be a mentor and provide constructive feedback to less experienced staff; engage other partners in collecting feedback and input to complete work activities.

Education and Experience:

• Bachelor's degree with a concentration in Information Technology or Computer Science or equivalent significant experience in information technology and software testing is required.
• Minimum of 7 years of experience designing/developing test strategy/plans and test management/testing supporting a software development approach.
• Minimum of 7 years of managing testing, engagements, or project management.
• CTFL and SAFe Certifications are preferred.
• Previous supervisor experience is desired.
• This document indicates the general nature and level of work performed by employees within this position. It is not a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. An employee's responsibilities, tasks, and duties might differ from those outlined in the job description, and other duties, as assigned, are a part of the job. The Federal Reserve Bank of Philadelphia reserves the right to modify the elements of this job description, as business needs require.

The salary grade for this position is: Grade 16

We offer a great benefits package that features:

• Medical (4 options), Prescription, Dental (3 options), and Vision Insurance with no waiting period
• 401k/Thrift Plan with generous employer match
• Employer-funded Pension Plan
• Paid Vacation/Sick Time & Holidays
• Monthly $100 Commuter Allowance
• Flexible Spending Accounts and Healthcare Spending Accounts
• Flexible Work Schedule available in most departments
• Life Insurance and Long-Term Disability Insurance
• Tuition Reimbursement (undergraduate and graduate)
• Parental Leave
• Free onsite 24/7 Fitness Center including training classes, Peloton bikes and locker room / shower facilities.
• Onsite Cafeteria & Coffee Shop
• Additional Convenience Benefits, Discounts and More…

Additional Information:

The Federal Reserve Bank of Philadelphia takes your information privacy seriously. Federal Reserve Bank of Philadelphia staff will only email you from the “@phil.frb.org” domain or through the Workday system “rb@myworkday.com”.  If you are initially contacted by phone, feel free to request that the caller provide you with their email address to validate their identity.  If you have any questions about the validity of someone who contacts you regarding this position, please email the Talent Acquisition team at TalentAcquisition@phil.frb.org.

The Federal Reserve Bank of Philadelphia believes that diversity, equity and inclusion among our employees is essential to our success as an organization, and we want to recruit, develop and retain the most accomplished people from a diverse candidate pool. To support a workplace culture of belonging, we offer eight employee resource groups (ERGs) and a 100 percent rating on the Human Rights Campaign (HRC) Corporate Equality Index. The Federal Reserve Bank of Philadelphia is proud to be an equal opportunity workplace.

We have eight employee resource groups (ERGs) to support a diverse workforce. Abilities (supporting disabilities and allies), African Heritage, Asian-Pacific, Freedom (supporting LQBTQ+ and allies), Talent Forward (supporting career growth), Women United, Working Families and Veterans. ERGs are open to all employees.

We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job responsibilities, and to receive other benefits and privileges of employment.

All Federal Reserve Bank of Philadelphia employees must comply with the Bank's ethics rules, which generally prohibit employees, their spouses/domestic partners, and minor children from owning securities, such as stock, of banks or savings associations or their affiliates, such as bank holding companies and savings and loan holding companies. If you or your spouse/domestic partner or minor child own such securities and would not be willing or able to divest them if you accepted an offer of Bank employment, you should raise this issue with the Recruiter for this posting, who can provide you contact information for our ethics officer if necessary. You should review the Bank's Employee Code of Conduct to ensure compliance with conflict of interest rules and personal investment restrictions.

Background investigations and drug testing are required for all new hires as a condition of employment, after the job offer is made. Candidates for positions deemed as "safety sensitive" will also be screened for the presence of marijuana. Employment may not begin until the Bank accepts the results of the background investigation.

This position requires access to confidential supervisory information and/or FOMC information, which is limited to "Protected Individuals" as defined in the U.S. federal immigration law. Protected Individuals include, but are not limited to, U.S. citizens, U.S. nationals, and U.S. permanent residents who either are not yet eligible to apply for naturalization or who have applied for naturalization within the requisite timeframe. Candidates who are permanent residents must sign a declaration of intent to become a U.S. citizen when eligible to do so and pursue a path to citizenship. Candidates who are not U.S. citizens or U.S. permanent residents may be eligible for the information access required for this position if they sign a declaration of intent to become a permanent resident and a U.S. citizen and meet other eligibility requirements. In addition, all candidates must undergo an applicable background check and comply with all applicable information handling rules.

Due to the nature of the information, you will have access to, we require that you also complete a more in-depth enhanced background screening (Peraton moderate or high). 

All employees will be subject to FBI fingerprint / criminal background and Patriot Act/ Office of Foreign Assets Control (OFAC) watch list checks at least once every five years.

The above statements are intended to describe the general nature, level of work and the requirements of this position. They are not intended to be an exhaustive list of all responsibilities associated with this position or the personnel so classified. While this job description is intended to be an accurate reflection of this position, management reserves the right to revise this or any job description at its discretion at any time.

This is NOT a 100% remote opportunity. You will be available to work on-site in at least a hybrid capacity.

Learn more about the Philly Fed and its culture. Learn more about working for the Philly Fed.

#LI- Hybrid

Full Time / Part Time

Full time

Regular / Temporary

Regular

Job Exempt (Yes / No)

Yes

Job Category

Information Technology

Work Shift

First (United States of America)

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.

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