Client Account Manager (Finance)

We Impact Lives Through Purpose-Driven Work in A People First Culture

Ascend Learning is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data driven solutions across the lifecycle of learning.

Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers.

We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more.

For over 35 years, National Academy of Sports Medicine® (NASM®) has set the standard in fitness education with best-in-class evidence-based programs. We have educated over 1.4 million fitness professionals in over 100 countries, creating a global space for optimal well-being and fitness. From personal training to nutrition coaching, wellness to sports performance, NASM trainers and specialists work at every level to help all clients set and reach their own unique goals.

WHAT YOU'LL DO

The purpose of this position is to drive the revenue and client retention goals of the company's Health Club Channel as well as establish long-lasting customer relationships with influential points of contact and decision makers.. This is accomplished through the onboarding and continual development of club partnerships, with the primary intention of driving sales of B2B SaaS solutions for club operators and fitness education coursework and credentials for club staff. The CPAM will serve as the relationship lead while collaborating with internal departments to assist in the facilitation of client and company deliverables.

Beginning with account set up and onboarding, the responsibilities of the Club Partner Account Manager will include processing purchase orders and payments, product delivery, technical assistance , and Gymternship, marketing, training and best practice support. This position will work closely with the CAM Manager and requires a deep understanding of the needs of the health club market to drive client engagement, high satisfaction and retention rates while developing creative solutions, best practice strategies and KPIs. The CPAM also aids internal departments by collecting information and assisting in the processing and analysis of client data and complaint trends.

WHERE YOU'LL WORK

This position will work hybrid out of the Gilbert, AZ office. 

HOW YOU'LL SPEND YOUR TIME

• Operate as the lead point of contact for all matters specific to health club partner accounts
• Provide support for relevant initiatives such as Club Partnerships, ClubConnect, Sell-Through of Certifications and Specializations, Gymternships, Marketing, Live Events, Product Development and Provider Applications
• Grow revenue and lifetime value from the sell-through of products and services that match client wants and needs
• Develop strong collaborative results-oriented relationships with account stakeholders to ensure effective implementation of solutions and partnership deliverables
• Oversee customer account management, including renewal negotiation of contracts and agreements to maximize profit
• Lead live demonstrations and client onboarding training
• Provide general customer and technical support
• Ensure the timely and successful delivery of solutions according to customer needs and objectives
• Keep accurate records pertaining to account details
• Develop and maintain both internal & external resource documents
• Maintain updated knowledge of company products, services, and enhancements
• Collaborate with internal teams on client retention, billing, and ongoing client-need fulfillment
• Prepare various monthly reporting for internal and external use
• Assist with challenging client requests, resolving complaints and/or escalations as needed
• Act as a client advocate with focus on identifying areas of opportunity and improving the customer experience
• Assist with various administrative & support tasks.

WHAT YOU'LL NEED

• College degree (bachelor's preferred) or equivalent work experience required
• 3-5 years of sales, account management, or customer service related work (health and fitness experience a plus)
• Ability and proven track record of sales production, relationship management and performance success
• Experience delivering client-focused solutions to meet and exceed customer needs
• Solid experience with CRM software and Microsoft Office Suite preferred
• Strong business relationship building skills and track record of success
• Proficient collaborator with internal and external stakeholders
• Proven high performer and results driver
• Process oriented with strong attention to detail and effective record-keeping using company systems
• Technical proficiency on ClubConnect, NASM and AFAA products and services
• Understand fitness facility management and the unique needs of fitness professionals and facility coordinators/managers/owners
• Ability to access and use Google online assets (e.g. Docs and Sheets) and general Microsoft Office applications (email, Word, Excel, Power Point, etc.).
• Excellent listening, negotiation and presentation abilities
• Critical thinking and problem-solving skills
• This position will include travel for industry related live events and in-person facility visits.

BENEFITS

• Flexible and generous paid time off
• Competitive medical, dental, vision and life insurance
• 401(k) employer matching program
• Parental leave
• Wellness resources
• Charitable matching program
• Hybrid work
• On-site workout facilities (Leawood, Gilbert, Burlington)
• Community outreach groups
• Tuition reimbursement

Fostering A Sense of Belonging

We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued and be their authentic selves. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging.

About Ascend Learning

As a tech-enabled services company, Ascend Learning is a national leader in developing and delivering data-driven online educational content, software, assessments, analytics, and simulations serving institutions, students and employers across healthcare, fitness and wellness, public and workplace safety, skilled trades, insurance, financial services, cybersecurity, and higher education. We're committed to accelerating the learning pathways that can move people into careers where they have the knowledge and skills to have an impact and help change lives in the communities they serve. Headquartered in Burlington, MA with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America's 2023 Greatest Workplaces for Diversity.

Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S. based positions with Ascend Learning, LLC must be legally authorized to work in the United States and verification of employment eligibility will be required at the time of hire.

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