Wintrust at Work Relationship Banker (Administrative)
Wintrust is a financial holding company with approximately $62 billion in assets whose common stock is traded on the NASDAQ Global Select Market. Guided by its “Different Approach, Better Results” philosophy, Wintrust offers the sophisticated resources of a large bank while providing a community banking experience to each customer. Wintrust operates more than 200 retail banking locations through 16 community bank subsidiaries in the greater Chicago, southern Wisconsin, west Michigan, northwest Indiana, and southwest Florida market areas. In addition, Wintrust operates various non-bank business units, providing residential mortgage origination, wealth management, commercial and life insurance premium financing, short-term accounts receivable financing/outsourced administrative services to the temporary staffing services industry, and qualified intermediary services for tax-deferred exchanges. Our unique business model is a competitive strength and value driver, powered by our talented colleagues who put our customers first and achieve better results for our clients.
Wintrust was founded with the idea to be the alternative to the big banks. We are looking for top talent to join our team in a newly created role of Wintrust at Work Relationship Banker.
Why join us?
An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 10 years) and Employee Recommended award by the Globe & Mail (past 6 years)
Competitive pay and annual discretionary bonus eligible
Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few
Family-friendly work hours
With 175+ community bank locations, we offer opportunities to grow and develop in your career
Promote from within culture
This position is responsible for providing customized banking solutions, best-in-class customer service and maintaining operational soundness by performing a broad range of out-of-branch activities focused on Household and Checking Household growth. This includes presentations, new account sales, account and customer servicing, and referral generation. Travel to offsite locations will be necessary.
What you'll do:
Acquire new customers, deepen existing relationships, and minimize customer attrition through effective consultative conversations and follow up
Onboard customers in accordance with the bank's program
Cross-sell products and services aligning with customer needs through effective consultative conversations
Leverage internal partnerships with Retail Branch Teams, Mortgage, Wealth Management, Business/Commercial Banking, etc., to grow client relationships via referrals
Engage in strong presentations and networking conversations to quickly build rapport and add value
Perform tasks such as account and customer maintenance, and customer correspondence
Promote and foster exceptional service to ensure best-in-class customer service is being provided
Supports the bank's Community Reinvestment Act Program through participation in community and bank events as well as involvement in local organizations
Adhere to all security procedures established to ensure safety for employees and customers
Recognize potential fraud and other risks and report to management as necessary
Qualifications:
Minimum three years in a customer contact/sales position or equivalent preferred
Bi/Multilingual Preferred
In-depth knowledge of all bank products/services and a thorough understanding of bank systems and operations
Excellent customer service skills
Strong interpersonal, verbal and written communication skills
Intermediate computer skills
Ability to identify and resolve/escalate issues appropriately
Ability to multi-task and work in a fast-paced environment
Evening, Early Morning, and Weekend hours will be required
Benefits:
Medical Insurance • Dental • Vision • Life insurance • Accidental death and dismemberment • Short-term and long-term Disability Insurance • Parental Leave • Employee Assistance Program (EAP) • Traditional and Roth 401(k) with company match • Flexible Spending Account (FSA) • Employee Stock Purchase Plan at 5% discount • Critical Illness Insurance • Accident Insurance • Transportation and Commuting Benefits • Banking Benefits • Pet Insurance
Compensation:
The estimated hourly rate for this role is $24.00-$31.25, along with eligibility to earn an annual bonus. Actual pay rate may vary based on several factors, such as a candidate's qualifications, skills and experience.
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From our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life. To be Chicago's Bank® and Wisconsin's Bank®, we need to reflect that diversity both in all the communities we serve, the people we employ, the organizations we work with, and our banking and lending practices. Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran or any other characteristic protected by law.
